Schneller Knochelmann Plumbing, Heating & Air Conditioning
9th, Covington, KY

Schneller Knochelmann Plumbing, Heating & Air Conditioning Reviews

4.9 stars based on 2423 reviews

Featured Comments:

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  Tiffany Nunner

  5.0

  My parents referred this company! Joe came out for a quote yesterday and was great! Super friendly and knowledgeable! He explained all of our options and even discussed payment plans! He asked when we would like Install and said ASAP being the unit in our house we just bought was 26 years old and way past it’s life expectancy and a half ton too small. We were amazed he got us scheduled for the install for today, just a day after the initial quote! The installers were great as well! Overall we had a great experience and highly recommend their services!

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  Response from the owner

  Thank you, Tiffany, for your wonderful 5-star rating and fantastic review for Schneller & Knochelmann Plumbing, Heating & Air. We are very pleased that your parents recommended us (that means the world to us!), and that you were pleased with our job performance during your recent installation. We are also very happy that you were so satisfied with Joe's job performance. He really is an amazing colleague and great team member. It sounds like your recent experience with our company was a good one, and that is definitely music to our ears! Thank you for your support, and for choosing Schneller & Knochelmann!

• G

  Gwen Gregory

  5.0

  John Knochelmann came to our house and conducted a very thorough examination of our heating and air conditioning unit for replacement. We love the fact that he was honest and didn't try to talk us into upgrades and unnecessary equipment for our particular needs. He's very personable, knowledgeable and has the experience to know what he's talking about. We saw him on a Friday and our unit was installed the following Monday. On Monday Dave and Richard arrived for the installation of our new heating and A/C units. They were polite, knowledgeable, courteous, friendly and professional. The entire replacement was very involved and took just over 12 hours. They just kept plugging away until the entire job was completed. We are very pleased with the install and we would highly recommend Schneller & Knochelmann Plumbing, Heating & Air Conditioning for your heating and cooling needs.

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  Response from the owner

  Thank you very much for your generous comment and rating, Gwen. We are so happy that John took such great care of you! Kudos to Dave and Richard for the great installation! It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. Thanks again for choosing Schneller & Knochelmann Plumbing, Heating & Air in Covington from our family to yours.

• F

  Fabin nistic

  1.0

  Where to begin this tale of woe? Scheduled my last furnace tune-up covered under my service agreement for 11/06/21 and they sent out 'Sean'. Going in he seemed like a decent enough tech but at the end of his 'tune-up' he informs me that the Heat Exchanger on my 10yr old furnace is 'cracked'. He viewed it at the end of #2 burner. Records on his inspection form that the CO coming into my house is 654ppm and that the heat exchanger needs replaced. Unable to provide me a quote because parts dept. closed on Saturday but he says this repair typically runs $3-4,000. I didn't just fall off the turnip truck. The heat exchanger on my furnace is a 2 stage all stainless steel one with a limited lifetime warranty. He was basically just trying to make a sale. I called in a second tech (Cincinnati Heating and Air Conditioning) the following week who confirmed my suspicions. Furnace is fine. No CO coming into the home. 3 days after that I called to cancel my service agreement. Now after 3 calls with promises the 'lady who handles that will cancel it and call you to confirm.' I'm still being billed $15 a month on my credit card. Don't use this company. They are unethical in my opinion. They are predatory. Heaven help me if I had been some inexperienced home owner. I'm going to have to cancel my credit card to get rid of this monthly charge. They apparently don't care about taking money from people under false pretenses?

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  Response from the owner

  Fabin, The team at Schneller & Knochelmann Plumbing, Heating & Air was disappointed to see your 1-star rating and review for our company. We always try extremely hard to ensure a wonderful, 5-star experience for all our customers, so we were sad to learn that this wasn't the case for you. We would like to look into this further for you, but Fabin Nistic is not your real name and does not exist in our system. We would like to hear more about the experience you had and the readings from the other company had with their calibrated combustion analyzer, as this is the only tool that reads the PPM in the Flue. Please contact us directly to discuss what caused your rating in greater detail, as we would like to explore finding a solution that works for everyone involved. Thank you for your time, and we hope to hear from you.

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