Reference, Las Vegas, NV
- +1 702-856-0800
- 5570 Reference St, Las Vegas, NV 89122
RSP Inc. Reviews
3.5 stars based on 11 reviews
Kevin and Scott are amazing and need to be protected at all costs! I have never in my life experienced the level of customer service received from RSP. From the time I set up my appointment with Kevin (who was extremely pleasant) to the day Scott showed up at my front door with the nicest smile, and positive aura. I had a hell of a toilet issue that brought my toilets out of commission for 3 months! As soon as Scott came he got cracking at that toilet right away. Scott even took the time after fixing the toilet to provide plumbing advice unrelated to the issue - explaining to me AND my daughters about proper care going forward, even provided tips and tricks on water pressure, selecting the proper toilet paper, and other suggestions that would help us avoid any other types of issues in the future. I HIGHLY RECOMMEND RSP and would absolutely without a shadow of a doubt use them again in the future! Thank you Kevin & Scott!!!!!
STAY AWAY!!! Bernie, their so called Customer Service person is more like Customer Disservice. She is rude, condescending and unkind. She does not return phone calls. I have dealt with this company the past three years and they have really gone downhill. I recently had a big problem with a water softener unit I purchased from them three years ago. When their technician Scott came out to look at the problem he told me they no longer sold or installed these water softeners. I did not figure this was a big deal as it was the same technician, Scott, who installed the system in the first place. He promised to make a few calls and find out about what parts I would need then call me back. That was three months ago. He had given me his cell phone #. I've left messages, sent text messages, left messages on their business answering system, and no calls back, zero. I did get through and verified that Scott still does work there. Sad to see a company go so far downhill. There are plenty of good plumbing companies in town. Use someone else and save yourself a great deal of frustration and time. This company does not care. Sad.
I have been in the plumbing business for 20 years and i have never been talked to like i was an idiot before. Their customer service rep had a condesending tone in her voice and i hope that their technician will come out with a better attitude than the office had. Our home is brand new and has an issue with the kitchen sink. Hopefully they will get it fixed without wanting to charge us a service fee on a warranty problem. Stay tuned....
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