Rowan Septic Tank & Ditching Co Inc
Mocksville, Salisbury, NC

Rowan Septic Tank & Ditching Co Inc Reviews

3.2 stars based on 22 reviews

Featured Comments:

• R

  Robin Kluttz-Ellison

  1.0

  After 3 weeks of leaving messages (from 4 different phone numbers), I finally was able to speak to someone today. The lady did not even apologize or say I'm sorry that we haven't contacted anyone back and actually stated that she didn't recognize my number. Really, recognize which number there were four of them (what does that have to do with anything anyway)? I continue and my comment to her was, "we are having problems with our septic in our back yard". Immediately she told me we don't pump septic tanks anyways. Really, three weeks and this was her immediate response. I then told her that's not the problem, the problem is with the septic lines. She quickly responded that I need to call the health dept. So we waited for three weeks and nothing. I also told that now I understand the GOOGLE reviews and I would have just appreciated a call back. I was trying to give business to a local company and the door was slammed directly in my face. If the actual owner would like to call me, my husband or my son, we will be glad to discuss this review directly with them. You definitely have our number! Robin,. Dave or Chandler is the names that were left. Poor business ethics!

• C

  Cody Bello

  5.0

  2nd time they've pumped my tank. Very knowledgeable, reasonable price, no mess, I'm happy.

• A

  A Google User

  1.0

  I am in shock about the customer service I received from this company. I called and left a message as a new customer. I gave it a few hours and then because of the emergency in my backyard called again to see if I would get lucky and get someone. I did. One word for the lady that answers the phone, snarky. The snarky lady answered the phone and said “yeah he got your message but he’s busy with all of the calls from the weekend. He will call you back.” Now, it’s not what she said it’s how she said it with an attitude. I am a professional and of course I understand that people are busy and especially after a holiday weekend. I never expected a call back right away but after two days of not hearing anything I thought these people really don’t want any business. I thought if this is the way they treat a potentially new customer how are they going to treat me when I actually become one. Needless to say I moved on way before those two days were up and Porter’s took care of me. And for the record I did never hear back from them. It’s a shame because so many good people are looking for work out there. If I were the manager of this place I would fire her on the spot, and I would reach out to people to at least acknowledge their call and let them know that I would be calling them back soon. I read all of the other reviews and apparently I’m not the only one who got a bad impression from the receptionist. It makes me wonder if the owner even ever got my message. This is one vendor I’m taking off my list.

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