Roto-Rooter Plumbing & Water Cleanup
Hennepin, Minneapolis, MN

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 4147 reviews

Featured Comments:

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  Emily Lepisto

  4.0

  My only negative comment is that the pricing felt unreasonably high, in the past we've had a similar service for 50% less through other providers. We couldn't use any plumbing in our house, so we did not have a lot of time to shop around and I wish the price was more economical. It includes a complimentary scoping of the line, which really isn't necessary and I wish they would exclude this in exchange for a lower rate. However, I really enjoyed the technician who came out to our house. He was attentive, communicated well and completed the service quickly. The scheduling platform is super user friendly and a great feature. The customer service reps are easy to get ahold of and answer your question quickly. If you are really in a pinch, like we were today, I recommend this company because they will come quick. If you have time to shop around and keeping the price low is important, look elsewhere.

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  Response from the owner

  We appreciate your feedabck, Emily. Thank you for sharing it with us. It's great to know that our technician arrived quickly and resolved your plumbing issue. Your business is valued.

• k

  karla dralle

  3.0

  Let me start by saying the service was very good and the technician was great. What I am not happy about is that we called to see how much it would cost and they would not tell us coven a range. The technician would let us know when he got on site. So, we waited about 2-3 hours for the technician to arrive. He brought in his equipment and then told us it would cost 430 dollars. Regardless if they were there for 30 min or longer. So, we felt that we were trapped and kinda bait and catch. I know we could have had the sewer cleaning done for less after I got the price on site. This company should be able to tell you rough estimates based on this standard service. If someone were to ask me for a referral on needing this work done I would tell them they do a good job but you could probably get a more economical rate by another company.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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  Nathan Jacobson

  5.0

  Setting up the appointment was easy and the plumber was dispatched sooner than expected, which was extremely helpful. When Robert arrived he was very professional and very clear on what to expect. He explained all the issues clearly, resolved them, and then explained how to better prevent clogs and how to do proper maintenance. He was very helpful and left the area cleaner than when he arrived. Great service!

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  Response from the owner

  We are so happy Robert provided top-notch service, Nathan! Thank you for your business and your 5-star review; it means a lot to us. Call anytime, 24/7/365!

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