Roto-Rooter Plumbing & Water Cleanup
Washington, Chicago, IL

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 3458 reviews

Featured Comments:

• H

  Hayden Ashley

  5.0

  These guys were great. They asked if I wanted it done the right way or just a quick fix. I got it done the right way and happy I did. They were quick and the finished results are great. We had a pipe in the crawl space that was flooding and not set up properly. They fixed it up and made it level. Cost $285 which I thought was fair. 👍👍

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  Response from the owner

  Thank you so much for your positive comments about your service experience with us. Your business is appreciated and valued, Hayden!

• J

  Jim Hofheimer

  1.0

  If I could give them 0 stars I would. Called at 8:00am with am emergency and the dispatcher said we have availability between 8:30 and 12:00. When they didn’t show up I called and was told I would get a call back which didn’t happen. By 4:00 I called and requested to speak with a supervisor. When he got on the phone he said they would have someone there by 6:00. They never came or called. I got a call telling me they had availability at 6:45 the next evening, 36 hours after they promised. I don’t know if they are trained to tell you whatever you want to hear or just prefer to lie but I spoke with 4 different people and they all made promises they didn’t keep, Acknowledge or apologize for. DO YOURSELF A FAVOR AND LOOK ELSEWHERE. There are plenty of honest, reputable plumbers what will treat you better.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• D

  DJ McCurry

  5.0

  Max was easy to work with and quickly diagnosed the cause of the drain issue. Ali arrived later in the afternoon to complete the repair, and was professional and courteous. I needed someone quickly to resolve some last-minute issues during the sale of my home and Roto Rooter came through.

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  Response from the owner

  Thank you, DJ! We are really happy that Max and Ali provided an outstanding service. Will be sure to pass along your kudos to them. We appreciate your business!

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