Roto-Rooter Plumbing & Water Cleanup
Cambridge, Alpharetta, GA

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 697 reviews

Featured Comments:

• S

  Scott Bevis

  5.0

  We had a water main break going to the house. I called Roto Rooter on a Saturday and they had a field supervisor here the next day, a Sunday, and a crew ready to lay new pipe on Monday morning. All those I interacted with were extremely responsive and helpful...two critical factors when dealing with this type of issue. The crew did a great job laying the new pipe and doing it in such a way that it didn't damage our bushes and a maple tree, which would have cost several thousand dollars. I really couldn't be happier with the service and work...to everyone from the dispatch, to the field supervisor and the crew...thank you.

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  Response from the owner

  You are very welcome, Scott! Thanks so much for your positive comments and 5-star review about our entire team who assisted. We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.

• M

  Marat Turgunbaev

  1.0

  Had toilet overflow. Unfortunately it happened just after the new year where all services could be available next day. They did arrived the same day but sent me the bill for $828 !!! for just cleaning the drain. It appeared later there was a problem with the septic pump instead, which they didn't tell me, so the toilet overflow happened again. I replaced the pump for $1200 with a septic company. But when trying to negotiate the bill with Roto-Rooter for a more reasonable charge for a service they haven't done properly, they refused to negotiate the bill, sent me collection notice, and blocked my phone number later.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• D

  Drew N Pamela

  5.0

  Called on a Saturday for a mainline that was clogged, they were out on a Saturday within two hours, and had the problem resolved within the next hour. Dependable, fast, and communicated well. Definitely recommend! I will never use another plumber.

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  Response from the owner

  We are so grateful for your 5-star review, Drew! Thanks so much for calling Roto-Rooter and feel free to call us anytime, 24/7/365!

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