Roto-Rooter Plumbing & Water Cleanup
Mueller, St Charles, MO

Roto-Rooter Plumbing & Water Cleanup Reviews

4.9 stars based on 1051 reviews

Featured Comments:

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  neysa sater

  5.0

  Brandon who came in to show us how far the damage went was professional, knowledgeable and thorough. He was helpful in getting all of the services set up and followed up to insure contact was made. Great guy and Roto is lucky to have him! The Water clean up and restore team were awesome! Chris, Dan, Roger and Trey were also very professional! They were respectful of our home and the items. They gave us a detailed account of what they were going to do, how long it would take and also had excellent work ethic and follow through . We can’t thank them all enough for helping rectify the sewer backup damage and all of the support they gave us during the process! Great job and great people!

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  Response from the owner

  Thanks so much for your positive comments and 5-star review about our entire team who assisted, Neysa! We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.

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  Paul Carlock

  3.0

  $700 to snake the plumbing for a completely clogged kitchen sink and a slow bathroom sink. They were at my house just under 6 hours for the job, which was fine as I had no where else to be. The bathroom only took about 30 minutes. Hopefully I wasn't charged for time as she took 3 lengthy breaks. She called a second employee in at about the 4 hour mark which sped up the process considerably. Very courteous and the job got done ultimately.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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  Nicole H.

  5.0

  We had an amazing experience w/Christian. He was extremely knowledgeable and took time to explain what could've caused our issue. Christian was patient and answered any and all questions we had, no question went unanswered. He even suggested ways to keep our pipes in working condition. In the event there is any further problems or concerns, we would love for Christian to assist us.

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  Response from the owner

  Thanks so much, Nicole! We are happy that Christian provided 5-star service and please feel free to request him again, should you need us!

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