Roto-Rooter Plumbing & Water Cleanup
Daniels, Vancouver, WA

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 183 reviews

Featured Comments:

• V

  Valentina Mazza

  5.0

  We had a clogged sewer line and called Roto-Rooter. The staff on the phone were polite and very helpful, within about an hour or so the service tech arrived, his name was Jacob. He was courteous, professional and explained everything in detail. He gave us some options and patiently gave us time to decide what we wanted to do. He proceeded to do his job and answer questions when we had them. He completed the job very efficiently and gave us recommendations on how to keep this from happening again. Thank you for your excellent service from beginning to end.

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  Response from the owner

  You are very welcome, Valentina! Thank you for taking the time to share your positive feedback about Jacob. We are really glad he was efficient, thorough, and resolved your plumbing issue to your satisfaction. Call us anytime!

• E

  Erik

  1.0

  Called for an emergency water main repair during business hours and was told someone would contact me in an hour. Almost two hours later I called back and was told that no one was doing calls because of the weather and the earliest they could schedule would be four days later. Okay, I get it, the weather sucks, but at least be open and honest about that upfront so I could try and find another solution. Completely unprofessional.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• A

  Anita McIntire

  1.0

  Save yourself the headache. Kept moving the appointment and then once the appointment day did arrive, they gave me a window from noon to 4PM, but they never came, never called until 8PM to reschedule. Two days wasted with this company only to have nobody show up. They do not keep their promises and are not responsive or communicative. When they finally called the 2nd day to inform me that they again didn't show up, I laughed and said that I was done working with them. I will never call Roto Rooter again.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

More reviews (7)