Roto-Rooter Plumbing & Water Cleanup
Philadelphia, Wilmington, DE

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 299 reviews

Featured Comments:

• R

  Randall Harris

  5.0

  Outstanding service, great technician. EXTREMELY courteous, very mindful of the care for my home not wanting to enter with soiled boots. EXTREMELY professional in his work. I'd have him back anytime. I recommend him to be YOUR TECHNICIAN of the year. If it were in my power I'd give him a bonus or increase. Thank you Matt, job well done.

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  Response from the owner

  You're welcome, Randall! We are really happy that Matt provided an outstanding service. Will be sure to pass along your kudos to him. We appreciate your business!

• G

  Gina Waters

  2.0

  The plumber they eventually sent was very nice and knew exactly what to do. However, they really took advantage of my situation. We needed the utility sink unclogged and could not use my kitchen sink, do laundry or take showers until the clog was addressed. We called them at 11:45 in the morning and they said they’d send someone by 2:15. They do not give prices over the phone, only saying that the plumber would give a “firm estimate” once they arrived and assessed the situation. Well, 2:15 soon turned into 3:15, which turned into 4:15…. The plumber finally showed up about 4:45. He said what needed to be done was fairly common; it was a result of the garbage disposal, which we knew already. The price quoted was obscene: $545 to snake a drain. We did have a coupon, which saved us $60. So it ended up costing $485. Still extremely high. We felt like we had no choice but to have the work done because it was 5:00 pm on a Friday and we had been unable to use the kitchen sink, do laundry, or take showers since the day before. So maybe think twice before using Roto-Rooter. They clearly gouge you. The cost was more than double what it should have been.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• T

  Tajsha Bailey

  1.0

  Terrible! Plumber tried to charge me $2,000 for a $200 job. My shower and kitchen sink had a very low drain. He offered to show me the issue using a camera, when I took him up on the offer, he told me it would cost $795 just to see the issue in my pipes. I was shocked at the price and asked why it would be so much money just to see it via camera and he replied "because your not trusting my opinion". I thanked him for his time and escorted him out. He was an hour late and stepped all over my bathroom carpet with his dirty boots. 🤢 THIS is why I don't trust technicians. They take advantage especially of women that they believe don't know any better. Shame!

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