Roto-Rooter Plumbing & Water Cleanup
NY-59, Nanuet, NY

Roto-Rooter Plumbing & Water Cleanup Reviews

4.6 stars based on 87 reviews

Featured Comments:

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  Princy A.

  5.0

  I used Roto-Rooter Plumbing for the first time on a quick google search. The company was very prompt and responsive in getting back to me. A technician was scheduled on the same day I reached out. Our plumber was Joseph. He was very professional, knowledgeable and thorough in fixing our drain. Joseph is highly recommended!

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  Response from the owner

  Thank you, Princy! We are really happy that Joseph provided a 5-star service. Will be sure to pass along your kudos to him. We appreciate your business!

• N

  Noralis Checo

  5.0

  Jayson was a great service , one of the best plumbers Ive had from the past years. He definitely knew what he was doing keep up the great work ! 😊 I will definitely keep asking for him.

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  Response from the owner

  Thank you, Noralis! We are really happy that Jayson provided an outstanding service. Will be sure to pass along your kudos to him. We appreciate you putting your trust in Roto-Rooter!

• S

  Susan Eapen

  1.0

  Awful and rude! We had a sewage blockage and spillage in our backyard-so when I called Roto Rooter- the woman I spoke to couldn’t quote me a price but assured me they would clean the mess up. A man came in a Roto Rooter van and refused to clean the spillage but called his friend to find out why he had a blockage. His friend came in his personal car and took his camera out and told us the roots from our neighbor’s tree was what was causing the blockage. We had to pay each of them separately for coming over. Not sure why we had to pay the man who came in his Roto Rooter van- we ended up cleaning the mess. We asked for an invoice which both men refused to give. Man with camera told us he can fix the pipes with a 5 year warranty for a ridiculous price. Something about him did not sit well. He would not let us see the damage he was speaking off thru his camera, he would not give us an invoice and he was just plain rude. Both men spoke in their native language to each other and spoke to us in a condescending tone. Never will we use them again. We found another licensed plumber who took his time to clean everything up- told us our pipes were facing a completely different direction than what the Roto Rooter guys claimed. Also quoted a price 70% less to fix the pipes. Don’t use Roto Rooter! It’s a scam.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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