Roto-Rooter Plumbing & Water Cleanup
Ste, Independence, MO

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 544 reviews

Featured Comments:

• D

  Desiree Modica

  5.0

  The gentleman Jeremy that came out was very nice and professional. He fixed the pipe and made sure it was no leaks. The price was doable and I was happy with my service. And it’s covered for 90 days that’s a plus incase something goes wrong.

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  Response from the owner

  Thank you, Desiree! We are really happy that Jeremy provided an outstanding service. Will be sure to pass along your kudos to him. We appreciate your business!

• B

  Becky Hebblethwaite

  2.0

  *Update a customer service rep did contact my husband and offered a refund for a portion of the service call* First the technician was great, came in and fixed the problem, star rating is not due to him. $$$$ and poor customer service (dispatch) are the issue. Had appt between 6-8, I don’t have an issue if they were going to be late if they would have let us know - we reached out around 8:10 then we were blind transferred to dispatch. We were told they are running behind and had no techs available. She couldn’t guarantee someone would be out tonight but it was our option to wait or to reschedule. We had other obligations all week so we said wait. To my surprise that tech called around 9:05 and said he’d be here in about 13 minutes. He addressed the issue and got to work. Was done around 9:45 ish 30 or so minutes of work. It was when we got the bill - $429!! Thankfully had the $75 off coupon. This was to snake a kitchen sink not the main line! Less than 25 feet! My bad for not asking for a quote but you can’t even do that until they got here then they would charge a trip fee if we didn’t use them. I had such a great experience with them this summer - but will consider other companies in the future.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• P

  Pablo Vite

  5.0

  Keith was amazing, he was very professional and took the time to make sure we understood what all he did and what all was wrong. He also gave us a suggestion to help mitigate the problem from happening again. Very talkative and very nice. Would definitely use again

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  Response from the owner

  Thank you, Pablo! Thank you for the 5-star review. We'll be sure to pass along your kudos to Keith! Don't hesitate to request him, should you need us again. Call anytime, 24/7/365!

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