Roto-Rooter Plumbing & Water Cleanup
Nottingham, Hamilton Township, NJ

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 212 reviews

Featured Comments:

• K

  King Claude

  1.0

  My basement was flooding my main sewer line was broken. They charged me 9k to do excavation and dig up the sidewalk to fix it. They fix the pipe told me I had to fix the sidewalk also. And then they said by the way there a blockage at the street so that falls under the city, meaning my basement will still start to flood and fill up. So I called the city plumbers they say that Rotor Rooter has to show proof that their is a blockage at the curb. I call rotor rooter back. They say they excaleted this up to cooperate. I wait patiently 2 weeks meanwhile my basement is still flooding. I call the general manager no answer I call the assistant she says the general manager will get back to me and then I text the technician that did the job. He says we feel like we did all we could do and that we shouldn't dig up the street and show proof because we never had to do this before so direct your problem to the township. So rotor rooter doesn't want to do anything to help and the city inspector of Trenton told me this is the only solution so now I'm stuck paying 9 k with the same issue and I have to drain my basement every other day thanks to Rotor Rooters pride

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• K

  Kenneth Reilly

  5.0

  I had a slow/clogged kitchen drain line. At 10:45 AM, I was able to make a same-day appointment on-line for between 1-3 PM. At 11 AM, appointment was confirmed. At 11:30 AM I got a call asking if they could come earlier! Yes, please! Plumber arrived by 12:30 PM. He gave me a written estimate before he started and was able to complete all work in under an hour! He was very thorough, professional, cleaned up afterwards, and gave me some solid advice on how to keep the drain line clean (things to do, not to do, products to avoid using, etc). The price was a little more than I expected (even with the coupon), but *everything* is going up...and I am floored by their responsiveness! (I called two other plumbers before them: 1 didn't get back to me at all. The other got back to me 24 hours later only to tell me he couldn't come out for a week!). Overall: Highly recommended!"

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  Response from the owner

  Thank you for sharing your 5-star review with us, Kenneth. We are really happy your drainage line is clear and that all is flowing as it should.

• A

  Achintyamugdha Sharma

  5.0

  I had Roto Rooters replace the ejector pump in the basement. The rep was very professional and responsive. He identified the problem right away and gave me options. He was also very quick to get parts and complete the job within a short period of time.

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  Response from the owner

  We are very happy to have provided you with such an incredible service experience, Achintyamugdha! Thank you for your review and your kudos! We appreciate and value your business!

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