Roto-Rooter Plumbing & Water Cleanup
Bayshore, Port St Lucie, FL

Roto-Rooter Plumbing & Water Cleanup Reviews

4.9 stars based on 784 reviews

Featured Comments:

• E

  Eric Andrews

  1.0

  The positive they showed up quickly. The rest of my experience was dreadful. Just bought this house and moved in. Been in the house for a week. One company for some reason did not input my appointment so I called around to see who could come out soon as my first week her I have had toilets' that wouldn't flush and many backups. The tech that showed up was not my issue. I am not a pluming expert so to me he did what he knew or was trained to do. My problem was when his supervisor showed up. Stated that he was just here to check out the problem and inform. Then said I needed to pay $5,000.00 ( did drop to $4500) to get the problem fixed to where my plumbing would work. I said I needed a couple days to think about it and then the whole attitude changed. Felt the high tension sales pitch and comments basically saying I was stupid. I'm a sales person and that wrong change really rubbed me the wrong way. I would rather not be able to flush my toilets or shower for the weekend(gross I know) then pay them $5,000 over pressure as I would not do that to my customers. So spend $780 and my plumbing actually was worse when they left. Called a friend of mine that knows plumbing a little who have me a couple thing to try. Got all my drains to work perfectly within 30 mins. What a waste of $780 and my time. I never write reviews as I don't like bashing companies, but I would cut off my leg before calling them again!!! Please be careful if you hire them.

  ---

  Response from the owner

  Eric, we're very sorry to hear that your experience was not satisfactory. We have alerted the local manager to further address this concern. Thank you.

• D

  Detra D. Adams

  5.0

  They were able to change my original appointment to get someone out sooner than expected. Hugo was professional, yet personable. He explained everything thoroughly and was able to complete the job in a timely manner. So far so good and I am very satisfied with the service I received.

  ---

  Response from the owner

  We are very happy to have provided you with such an incredible service experience, Detra! Thank you very much for sharing your 5-star review with us about your service experience with Hugo.

• P

  Paulette “Weezy1” Weems

  5.0

  Paul, the technician was exceptional. Fast response, professional and courteous. The clog we had was challenging, to say the least, but without complaint and with absolute patience and continued professionalism, Paul identified the problem and successfully and thoroughly took care of it. Excellent experience and I would use again and highly recommend. Thank you!

  ---

  Response from the owner

  You're welcome, Paulette! We appreciate the 5-star review regarding Paul! Please feel free to request him, should you need our services again.

More reviews (2)