Roto-Rooter Plumbing & Water Cleanup
Jewell, Lakewood, CO
- Phone:
- +1 303-551-0340
- Website:
- https://www.rotorooter.com/lakewoodco/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website
- Address:
- 7800 W Jewell Ave Unit G, Lakewood, CO 80227
- Hours:
- ThursdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Roto-Rooter Plumbing & Water Cleanup Reviews
4.7 stars based on 571 reviews
Featured Comments:
A
Andrew Johnston
2.0
Do yourself a kindness and keep scrolling to locate another plumbing service. I do need to share that their technicians are super kind, professional, and genuinely care about the work they're doing. That being said: their scheduling system is either non-functional or is nonsensical. I had two separate plumbers out to work on a main drain blockage. Each instance the technicians arrived far outside of the arrival window and required that I reschedule a number of times because it was just too late. The second problem came with having a separate camera technician come out to check the work (probably a dropped pipe or something). This work order was repeatedly cancelled without my authorization or a courtesy call. After my last call to dispatch today I've cancelled my order and I'll be finding another plumber. I feel bad for anyone that's got a legitimate plumbing emergency. I feel sorry for the technicians who must have to deal with a lot of backlash from this type of scheduling. Not sure where the break in the system is but it definitely needs to be looked at.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
E
Erin Schemenski
5.0
Adam was incredibly attentive to our needs and super thorough with explaining everything. So much so that I asked if I could leave a review because the customer service and analysis was so professional yet personal to reassure us of how to go about our issue. I hope Adam and others can be just as lovely toward any customer reading this as they were for us. I know they will be.
Response from the owner
We are very happy to have provided you with such an incredible service experience, Erin! Thank you very much for sharing your 5-star review with us about your service experience with Adam
J
Jenni Sanderson
5.0
Sergio was fantastic. He came out for an emergency call in super cold weather! He fixed our clog, which ended up being more hassle then originally we discussed, but he was able to fix it! Sergio was super friendly and stayed positive the whole time! I will definitely have him came back for all of our future plumbing problems!
Response from the owner
We are glad Sergio provided top-notch service, Jenni. Thanks so much for sharing your 5-star review and don't hesitate to request him, should you need us again. Always happy to help!
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