Roto-Rooter Plumbing & Water Cleanup
Railroad, Corona, CA

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 599 reviews

Featured Comments:

• A

  Ashley Lamb

  3.0

  Prices have increased immensely. The same job I paid 225 for 5 years ago was 440 dollars last week. They were unable to get a camera snake out the first day, but they were able to fix the problem the first day. The second day the camera person that was supposed to be there between 8 and noon showed up at 4 pm after the 3 different calls I had to make. Although I appreciate the quick response time from the time of my first call, I will try and find another company/person that won't nickel and dime me, or try and talk me out of included services like the first person that came tried to talk me out of the camera. (The camera was included with my price, and even though the problem was fixed I still wanted to make sure my outside pipes were ok). I was quoted $3,600 to place a cleanout system. Turns out when the camera guy showed up, there was a hidden clean out spot I never knew about.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• L

  Leyla Nava

  4.0

  *REVISION TO ORIGINAL POST* I have updated to 4 stars. I received a call from Carlos @ Roto Rooter the day after my review and he apologized and made this situation right by honoring my coupon, which is absolutely appreciated. The technicians did a good job while here and it was done in a timely manner, my issue was over their coupon not being honored when it was clearly valid. Thank you Carlos for rectifying this concern. I had a conflict with scheduling- I asked for 8am-12pm so @ 11:30am I figured I should call to inquire where the tech was and was told they scheduled my appt. for 8pm-midnight!! Seriously?? The techs arrived around 4pm and were here for about an hour and did a good job although they did not honor the $100 coupon I was told to present at the time of payment... as the tech claimed that it was already discounted in the price! They did an hour of work, changing the valve (which I provided) on my water heater, which I was charged $405 for. I'm not sure how this price represents my $100 coupon! I feel it is EXTREMELY shady to offer a coupon, tell the customer to present it at the time of payment and then tell your customer "it's already included!" I'm definitely disappointed in this part of my repair!

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• E

  Elham Hayatdavoudi

  5.0

  He was courteous, in time and gave me some very good advice on how to maintain my shower drain so it doesn’t get clogged again.

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  Response from the owner

  Elham, we are so happy to have provided you with quality service. Thank you for being a Roto-Rooter customer. Call anytime, 24/7/365!

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