Roto-Rooter Plumbing & Water Cleanup
Broad, Columbus, OH

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 202 reviews

Featured Comments:

• M

  Monique’s Booklist

  2.0

  The cost of the repairs was crazy, plus they had to reschedule us for random reasons, so we were without running water for 12hours. We were initially scheduled for 6pm to 10pm on Saturday, and they called around 7pm to tell us they had to reschedule us to Sunday between 9am to 1pm and then showed up at 1:45pm. They were at our house for 20 mins, and it cost $517, and most of the cost was for labor, the pair only cost $40 according to the receipt, I'm sorry that is a lot for a 20 min job. You can't convince me that their flat hourly rate is what... $800 an hour? My husband and I felt powerless and had to pay for the repairs. My husband is a kind man, so he didn't want to argue the price. However, we are extremely upset about this pricing. Although we will never do business with them again, I would never discourage others from working with them; however, I recommend discussing pricing before scheduling the repairs. Roto-Router, there is so much technology out there to allow you to video chat assessments with your customers, and you could even create a "video chat helper" program to help the homeowner with their repairs for a fee. Please do better and be better for your customer.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• G

  Geoff Bogorad

  5.0

  Chris B was awesome. Very thorough, spent a lot of time investigating my property to really get a good sense of what happened, gave great recommendations and I trusted his opinion. He replaced our sump pump. Excellent job, he was great.

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  Response from the owner

  We are happy your sump pump is in working order again, Geoff. Thank you very much for sharing your 5-star review with us about your service experience with Chris.

• O

  Omar Kolt

  5.0

  This is my first time with Roto-Rooter. John Gleason came in to diagnose and fix the kitchen drain. Excellent service, very professional, and left the place nice and clean. I will most definitely call Roto-Rooter if ever needed again!

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  Response from the owner

  Thanks so much, Omar! We are happy that John provided 5-star service and please feel free to request him again, should you need us!

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