Roto-Rooter Plumbing & Water Cleanup
Main, Lancaster, OH

Roto-Rooter Plumbing & Water Cleanup Reviews

4.7 stars based on 175 reviews

Featured Comments:

• S

  S D

  4.0

  David and an associate arrived at 11:47 AM. Diagnosed the issue with my water heater being bad heating elements. As they were heading out the door, David added a drain valve to the parts list. They left at 12:22 and returned at 1PM. After returning downstairs for about twenty minutes David announced that he replaced a pressure relief valve, at 3:20 he said he replaced a second one making my parts list two elements, a drain valve, and two pressure relief valves. Parts total at this time was $167. Labor was at $400. He then came up and told me I had to “Make a decision”, which he followed up with I either needed to replace the hot water heater for $2200 or pay an additional $350 for him to clean the tank. He invited me down to look at the residue inside the tank, which appeared to be a filled with calcium pieces. I opted to have the tank cleaned, which he first described as having to remove the tank and flood it to clear it out. I ended up letting him use my shop vac to vacuum the residue from the interior of the tank rather than agreeing to let him take it apart and clean it outside in my front yard or in the corner of my basement by the sump pump hole and flood it with water to clear out the calcium deposit debris. That took about 30 minutes. When I returned the basement he had reassembled the tank and was cleaning up the mess created by the tank clean up. The cost amount at 3:37pm was $667. David and his associate went outside to write up the bill and when he returned inside to present the final bill the total was $716. 24. Pretty expensive endeavor. It hasn’t been long enough to know if I have hot water yet, but I feel being made to feel being charged $716.28 is a way better deal than having to install a new hot water heater even though he verbally changed the cost of this repair twice before changing it a third time when he presented the bill.

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  Response from the owner

  We appreciate your feedback and are happy that your water heater was drained. We do have a six-month guarantee on most of our work. If you have a problem getting hot water (which we don't think you will) please call the office ASAP. Thank you for sharing your comments with us about David and he co-technician.

• G

  Gabbie Norton

  5.0

  The plumber was very professional and truly made this experience manageable for us. I was very overwhelmed with the entire situation but he really helped get it fixed quickly and efficiently. I would highly recommend trey (205) and his apprentice.

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  Response from the owner

  Thanks for letting us know that Trey and his apprentice provided a 5-star service. We'll be sure to pass along your kudos to them. We appreciate your business! Call anytime, 24/7/365!

• K

  Keith Mount

  1.0

  In 2009 they installed a directional clean out on my main sewer line .Every 15 months or so the tree roots get into the line behind the clean out. On average they charge me 800 bucks to pull the toilet and snake the line. Had they done the job right the first time it wouldn't be an issue. Now they want a fortune to fix their screw up. Wouldn't recommend them

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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