Plumbers

Roto-Rooter Plumbing & Water Cleanup
Patapsco, Baltimore, MD

4.8

(2700)Check map

Phone:
+1 410-864-3030

Website:
https://www.rotorooter.com/baltimore/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Address:
812 W Patapsco Ave Ste I, Baltimore, MD 21230

Hours:
SaturdayOpen 24 hours
OPEN NOW

Reviews
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Services

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 2700 reviews

Featured Comments:

S
Susan Gorleski
5.0

The Roto Rooter representative that did the service we needed was excellent. He's very efficient, knowledgeable and capable. He took control of the situation, handled it and completed the repair quickly. He helped us to understand what caused the problem in the first place and made sure we were aware of what we needed to do to make sure we were not taken by surprise again. If we need the service again, I would certainly request the same service person.
Response from the owner
We are so grateful for your 5-star review, Susan! Thanks so much for calling Roto-Rooter and feel free to call us anytime, 24/7/365!
C
Cath B
5.0

The two employees were incredibly hard working, professional, and clearly explained the process and repairs. Please acknowledge these two gentleman for the great work they did. Roto-Rooter is always thorough, and provides timely service, especially when these issues seem to occur during non-standard business hours. I appreciate the level of communication, call 30 minutes before arrival, email confirmation, etc.
Response from the owner
We are so grateful for your 5-star review, Cath! Thanks so much for calling Roto-Rooter and feel free to call us anytime, 24/7/365!
M
Milton Hernandez
1.0

I'm going to state none-bias facts, you decide how you feel about the situation. Called rotor-rooters to clear a main drain at my rental property. I am the landlord and was the main point of contact. Communicated with the tech via phone and text as I was not at the property. Tech could not unclog main drain via the basement shower drain (this is were water was coming from) so he called and asked for permission to remove the toilet to try and run his drain cleaner line from there. He was successful. I later receive a call that the technician had his drain cleaner line stuck in a drain in the laundry room (this is a completely different room from where the issue was) and that he will have to cut the drain cleaner line and leave it as-is. This drain is to a sink next to the washer machine, which is where the water from the machine drains to. The technician stated that he noticed the water drained slow in that sink and decide to run his drain cleaner line in it. The technician never asked for permission to snake that drain nor was he asked to snake the drain. The only contact I received regarding that drain in the washer room was to tell me that his line was stuck in the drain. I was invoiced a pretty big bill for solving the main drain issue. I was also left with bigger issue than what I had before. To remove that snake, I will now have to rip open the floor to access underground plumbing. It's expected to cost a couple thousand dollars to do. Rotor-rooters came to the house the next day and had the tenant sign their invoice along with a "Release and Hold Agreement". I am currently working with a lawyer on this issue. Wish me luck.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager