Roto-Rooter Plumbing & Water Cleanup
Empire, Lansing, MI

Roto-Rooter Plumbing & Water Cleanup Reviews

4.6 stars based on 709 reviews

Featured Comments:

• N

  Nicholas Lewis

  3.0

  EDIT: Roto-Rooter has made a legitimate effort to right my experience. Their GM was very quick to review my situation and made every effort to remedy the issue. I do have to give them credit for their incredible follow up. They have made sure to relieve me of as much of the financial burden as possible, which I can certainly be happy with. I had no water running. So, I naturally called a plumber. Long story short, I needed a well company. They couldn’t fix the problem. But they still told me they needed to replace $800 section of equipment with an optional addition $500 if I wanted a new pressure tank. None of this fixed it and it wasn’t conveyed that they didn’t know if this would fix it until after the work was done and they wanted to collect their money. I then had to spend $1000 to have the real problem fixed, at which point the company that is doing the actual fix told me they charge a rate of $300 for the work they did for $980. I’m sure they are capable of wonderful service but this was enough to discourage me from using them again.

  ---

  Response from the owner

  Thank you for giving us the opportunity to correct our error. We really do want to be the best, and we can't do that without customers giving us the opportunity to learn and grow from our mistakes. Hopefully you don't need a plumber again, but if you do I hope you choose Roto-Rooter.

• M

  Mackenzie Lowey

  4.0

  I called with a clogged pipe and they had a tech out within an hour and a half. Adam was very personable, friendly, and knowledgeable. He had the job finished in a very timely manner, and made sure I was kept in the loop about what was going on. We are happy with the results.

• S

  Shanay Hall

  5.0

  The guys Chase,Jordan and Kyle did an exceptional job of demolition and keeping area contained and clean while looking for the leak. Very polite and informative in answering questions and concerns! They even made the family some cool plastic pinups with zippers to access other areas of the home while troubled area was being confined!! Thank guys y’all are well on ya way to being great Rota-Rooters finest!

More reviews (2)