Roto-Rooter Plumbing & Water Cleanup
Holly, Sterling, VA

Roto-Rooter Plumbing & Water Cleanup Reviews

4.9 stars based on 225 reviews

Featured Comments:

• K

  Kathleen Wilson

  5.0

  I came home on Sunday from a weekend away to find a faucet that was running water even though it was turned off. I called SIX other plumbers before finally calling Roto Rooter. They thankfully had a technician working that night! Rob came out and diagnosed the problem. He gave me a quote (for parts and labor only, no extra Sunday after hours fees were tacked on) and went straight to Home Depot before they closed. Unfortunately, when he went to go shut off my main water, we found that the valve must have been walled up, which meant he needed to shut it off at the street. He didn’t have a meter key so he would have to come back the next day. The next day he had to go to 5 different stores to get the meter key, but always kept me updated on an ETA. After getting what he needed he was able to cut out the corroded parts and replace the pipes and faucet which took care of the problem. Rob worked very hard, was super nice, and even gave me a discount since he was off on the original quote by a little. Not necessary but I was appreciative! Rob even sent a courtesy text the day after to see how everything was going and if I had any issues, which I did not. Very happy with Rob and his service!

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  Response from the owner

  It's wonderful to know that Rob provided you with professional and quality work, Kathleen. We'll pass along your kudos to him. Thank you for calling Roto-Rooter to be of service!

• E

  Elysa Darling

  4.0

  The scheduling was delayed several days probably due to Covid and I think they were short-staffed. The technicians were very professional and good. However the price was exorbitant for a simple pressure valve replacement, but it was necessary and not some thing that I could do myself. Still I feel like I was overcharged by hundreds of dollars for about an hour of labor. The parts were about $150 retail. It was over $800 total for the job.

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  Response from the owner

  Thank you for sharing your feedback, Elysa. We are happy your plumbing issue is resolved and that all is in working order again.

• H

  Heidi Macey

  1.0

  My kitchen sink garbage disposal became clogged and I was quoted $1600-$1700 for this to be repaired by Roto-rooter. When I let them know that I was going to get a second opinion- they immediately dropped the cost of the estimate by $500 and did not want to leave- which seemed even more suspicious to me. I had Crown Plumbing come directly after them for a second estimate who was able to promptly fix the issue for $285. I would never use this company unless you are happy to vastly overpay for dishonest work.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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