Plumbers

Roto-Rooter Plumbing & Water Cleanup
Hollywood, Houma, LA

4.8

(469)Check map

Phone:
+1 985-709-8609

Website:
https://www.rotorooter.com/houmala/?utm_source=google&utm_medium=organic&utm_campaign=gmb&utm_content=website

Address:
132 N Hollywood Rd, Houma, LA 70364

Hours:
SaturdayOpen 24 hours
OPEN NOW

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Services

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 469 reviews

Featured Comments:

S
SusieQ Dalou
1.0

Over the past two weeks Rotor-Rooter has made and canceled two appoints to fix a toilet and two faucets. At the last minute they would call and tell me they had "no one in the area". After the first cancellation they assured me that they would be sure to keep the second appointment, which was the next week. Today, I was waiting for them to appear when I got the same phone call "no one in the area". They did try to make a third appointment but I'm done. I have a leaky toilet that needs repair now. I would not recommend Rotor-Rooter. This is no way to do business.
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
K
Kym Williamson
4.0

I will not use them again. Paid almost 700 dollars to have bathroom sinks repaired/installed. They both leak badly. They are quick to come when requesting install or when it’s a paid service but can’t get them to come out to correct their mistake. It’s been days and two missed appointments. I’ll be contesting the charge with my bank. Update: Wow, they made it right and apologized. My sinks are fixed. I feel heard and seen. The people I talked to were professional, willing to listen and acknowledge the wrong doing. That goes a long way with me. I’m amending my review as a result. 3.5 stars
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
J
Jeralyn Bernard
5.0

Very quick response. Nick and assistant was very respectful of property and time. They use COVID-19 safety protection. Nick was very patient and clear in his explanation of the problem, cause and prevention. Upon completion work area was left clean. Thank you for your service. I would not hesitate to request Nick and his assistant for any future work.
Response from the owner
You're welcome, Jeralyn, we are glad Nick provided top-notch service. Thanks so much for sharing your 5-star review and don't hesitate to request him, should you need us again. Always happy to help!