Roto-Rooter Plumbing & Water Cleanup
Denison, Cleveland, OH

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 2081 reviews

Featured Comments:

• J

  Jim Manchester

  5.0

  We had a sewer line that collapsed that was located under the basement floor. The technicians were able to clear the initial clog that caused the sewer to backup, and were able to identify and locate the source of the issue. I was able to see on the inspection camera the area that had collapsed, and the technicians were able to identify the specific location that needed to be dug up in the floor using their equipment. All of the work was completed by the technician in a timely manner, and the quality of the workmanship in making the repairs was excellent. I am very satisfied with the quality of the work, and the serviceman who did all of the work was very courteous and professional. I have absolutely no complaints with the technician, or the quality and speed of his work. That being said, I feel like you should be aware that this level of service definitely comes at a premium. The job came in at $9k (gulp), but the work was done well, expediently, and all debris from the trenching was hauled off and disposed of, and we have a five year guarantee on the work completed.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• C

  Connie Haack

  5.0

  It really SUCKS to walk downstairs and find out that “stuff” you thought you flushed away forever has paid you yet another visit…in a very untimely and unsanitary kind of way!!!! However, calling Roto-Rooter made this unpleasant situation much more bearable. They were very helpful on the phone and our technician arrived on time the next morning ( thank goodness!). Doug was very professional and informed me of his plan to find the issue. He was able to find the issue, discuss it with my husband and I, explain his plan to get things back to normal and answered all our questions. He was very friendly and informative. He completed the tasks and made sure we were satisfied with the results. He cleaned up after the job was completed. He offered some very helpful tips to prevent “unwanted visits” in the future. It was nice to have such a kind and pleasant technician with a solid base of experience and expertise! He definitely made this situation SUCK LESS! Thank you so much, Doug!!!

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  Response from the owner

  You are very welcome, Connie! Thanks so much for your nice comments about Doug. We are really happy he resolved your plumbing issue to your satisfaction and appreciate your 5-star review, which we will pass along to him!

• D

  Donald Weidendorf

  5.0

  Rene came out to check our hot water tank, the pilot light wouldn't stay lit. After looking at it, he gave usour options and we decided to replace it. Rene went and got the parts and did a great job taking out the old tank, installing the new tank, answering our questions and making sure we were happy with his service. He was awesome. He took the time to point out a couple of other potential problem areas we should be aware of and even adjusted one of our faucets. He noticed things we didn't think about. He did a great job. Thanks for all the help! Don

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  Response from the owner

  You're very welcome, Donald. We're so pleased Rene provided great service! Thank you.

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