Roto-Rooter Plumbing & Water Cleanup
River, Seguin, TX

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 323 reviews

Featured Comments:

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  Sarah Suhood

  1.0

  Our service providers were very polite and friendly. Definitely on time considering they were actually 20 minutes early before the time slot- but I'm not complaining. Got the job done quickly and in a timely manner the day after Christmas- so I appreciate the timely manner in which they responded. I only drop one star because they did not accept coupons during time of payment, and we were explained that it needed to be presented at the beginning of service. The coupon on the website says "at time of service" so I wish that was a little more clear since generally speaking coupons are presented during payment. Thought it was also weird they were asking to use our plunger (which we didn't have yet we just moved in) and even our garden hose to channel water to the tub. Thought they would be using their own supplies. Also, while I understand the nature of the job is messy, I would appreciate if there was a little more attempt to avoid stepping on carpets with muddy/soiled boots since we were then advised to make sure to bleach everything. But all in all, great service and I would use again happily. UPDATE: The service not successful. They came back and said this was not the real problem and that there was a main sewer line break. Then got a quote for $8000. 1.) Wish they wouldn't done a full diagnostic or testing to have caught this the first time so we didn't pay >$650 for a sewage blockage clearing that didn't fix the real problem. 2.) We went with another company that quoted us >$1000 less with a 10 year warranty who were much more professional. I now wish I would have gone with them first. Wore shoe covers, masks, had proper paperwork to explain pricing and more.

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  Response from the owner

  Thanks for sharing your feedback with us, Sarah. We apologize that cleanup was not completed and that our team did not have their own equipment. We have shared your comments with the appropriate managers. We are happy that your plumbing issue is resolved and truly appreciate your business.

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  Gloria Martinez

  5.0

  Mr Joe Galindo was exceptional. He tackled multiple problems. He explained what need to be done, parts, pricing and explained in detail. KUDOS to Joe for a job well done. He is a great asset to your business. Price a little steep, but it was done right. I was definitely satisfied. Keep up the good work. Thank You.

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  Response from the owner

  You are very welcome, Gloria. Thank you for sharing your nice comments about Joe. We will be sure to pass them along and feel free to request him if you ever need our services again.

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  Vanessa Downey

  1.0

  Think of the worst experience you’ve ever had anywhere and multiply that times 10, that’s the experience I had with them! Worst communication! I was quoted a 4 hour window which I totally understood but no one showed up until 6 HOURS AFTER MY WINDOW. Then the person that showed up didn’t do what was asked, leak detection. Apparently you have to be certified and this man was not. Totally not his fault, he was very nice. I had to call them back myself to inform them that the job was not done because they didn’t even answer their own employees call, that’s just sad, poor guy. Someone finally showed up 22 hours after my window that I was quoted. I have plenty more to say about all the times I called them asking for an update but it was outrageous.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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