Roto-Rooter Plumbing & Water Cleanup
Dawson, Newark, DE
- Phone:
- +1 302-655-1070
- Website:
- https://sarverplumbing.com/
- Address:
- 1001 Dawson Dr, Newark, DE 19713
- Hours:
- SaturdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Roto-Rooter Plumbing & Water Cleanup Reviews
4.7 stars based on 715 reviews
Featured Comments:
D
Dave Herman
3.0
Not a fan of their anytime flat rate fee. I waited til after the weekend to call them and they charged me $600 just to walk in the door and it only took him 15-30 minutes to snake the drain. My plumber would’ve charged me $160, but he was on vacation. Next time I’ll wait. The drain was cleared very quickly. The technician Mike was personable and efficient. He’d get a 5+ rating!! I did get a call back from the general manager, who saw that the tech was only at my house for 22 minutes and he adjusted my fee to an acceptable amount. I appreciated that they took the time to contact me and work out a compromise!
Response from the owner
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager
J
Justin Pechart
4.0
Michael was very prompt and very professional. He was very polite and made sure that a camera person and a cleanup guy were gonna be here within a day or two. He cleaned out the sewer and told me that cloth wipes was the culprit here. He was very informative and told me there was a 30 day warranty and if anything happens again to give them a call and they would come back out and check it again. I was very appreciative and glad that this could be cleared and it wasn't anything major.
Response from the owner
We are very happy to have provided you with such an incredible service experience, Justin! Thank you very much for sharing your 5-star review with us about your service experience with Michael.
J
Jeanette Szulinski
5.0
Repair man Gav was here to fix out problem. What a joy this man is. I would call him back any time. Such a nice person, very kind and did a great job. Love how great this company is. Will use it again .He is a keeper. Thanks so much. The lady on the phone was really nice as well
Response from the owner
You're welcome, Jeanette! Thank you for the 5-star review. We'll be sure to pass along your kudos to Gav! Don't hesitate to request him, should you need us again. Call anytime, 24/7/365!
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