Roto-Rooter Plumbing & Water Cleanup
Genesee, Cheektowaga, NY

Roto-Rooter Plumbing & Water Cleanup Reviews

4.8 stars based on 775 reviews

Featured Comments:

• G

  George Ouimet

  1.0

  Incredibly unqualified for bigger jobs. We had them once before to fix an issue with our sink and they did fine, but our main drain line broke and they completely botched the job. First, they redid the main line. Where the line goes through our basement wall, they did not take the time to seal it properly. This caused our basement to flood. They came back and eventually fixed it. Where they dug up our yard outside, they apparently though that it was fine to just leave our yard as a giant mound of dirt instead of trying to put it back to normal. I’ve attached a picture of our yard, versus our neighbors who had the same thing done. Notice how my neighbor had their dirt put back nice and neat, and ours is a complete mess. The worst part? They had to dig up some stuff in our basement, and they left concrete dust everywhere. They did not clean ANY of this up. They left boot marks, salt, dirt, and concrete everywhere and did not bother to clean it. Moreover, it took them over three days to fix the leak in our basement when they said it would be one day. Horrible, horrible experience. Never using again.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

• b

  brenda urbaniak

  5.0

  Thomas was great! On time, professional, polite. He kept me informed of everything he was doing and what the issues were. Also offered suggestions of what will be needed in the future with my old pipes. I called and they were here within an hour of my call. This wasn’t an urgent matter but I absolutely love that they were able to accommodate so quickly. Highly recommend.

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  Response from the owner

  It's so wonderful to hear that Thomas provided an exceptional service. Thanks so much for calling Roto-Rooter, Brenda! We appreciate and value your business.

• I

  Ingrid W.

  5.0

  Our experience with Roto-Rooter yesterday to repair a leaky kitchen faucet exceeded all expectations! We were kept informed of their arrival time. When technicians Tom and trainee Trey arrived, they quickly determined that the leakage was due to the faucet itself and not a drain. Also, another issue with deteriorated shut-off valves was identified. As we are seniors who don’t get out much in the winter, they kindly offered to go to Home Depot immediately and get us a new faucet and install it, all in the same day. The faucet they chose is beautiful and was carefully selected to resemble the faulty one. They really wanted to solve the faucet and valve problems as soon as possible so we wouldn’t be inconvenienced any further. We are so appreciative of and thankful for the wonderful service they provided. They truly went above and beyond!

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  Response from the owner

  Thank you so much, Ingrid, for your positive comments and 5-star review about Tom and Trey who assisted you! We truly appreciate your feedback and we will share this with them to let them know to keep up the amazing work.

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