Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services
Kilgore, Muncie, IN

Roto-Rooter Plumbing, Drain, & Water Damage Cleanup Services Reviews

4.9 stars based on 954 reviews

Featured Comments:

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  Jessica Wheat

  5.0

  My mother and father had this service for their home. The plumber who came was Chris. I was extremely impressed with how Chris went above and beyond to help my mother and father get their water heater installed and plumbing problem fixed all in one day. He made sure to save them as much as possible in cost and stress. Chris was down to earth and professional all in the same breath. He even shoveled the snow in front of the garage for them. I would recommend this service to ANYONE in Muncie over all the rest. Thank you for taking such wonderful care of my parents Chris.

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  Response from the owner

  Jessica, thank you so much for leaving this feedback about your parent's experience with Chris. This is the highest form of compliment we can receive - to know he took such great care of them is wonderful. Thank you for trusting us to come and help, and thank you for sharing this recommendation.

• K

  Kelly Miller

  5.0

  I have been so pleased with the kindness and helpfulness of every guy that has come out to my house. Shout out to Trent, Trever, Justin, Corey and there may have been more. They were so thorough and went above and beyond helping me with clogs, cleanup, claims and more. Trent even helped me finish shoveling my drive today. Every time I needed to call the main line, I was met with a friendly voice and connection to whomever I needed. Communication has been amazing! I have been overwhelmed with what to do and they have helped me one step at a time. I will definitely call Roto-rooter again and most definitely recommend them to friends and family! Thank you so very much!

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  Response from the owner

  Kelly, Thank you for letting us know how pleased you are with the services provided to help with your issues. We are glad to be here to help make the unpleasant things a little bit better.

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  Cynthia Stephens

  5.0

  Hello to anyone who may be reading this. My name is Cynthia and I have a small dwarfed black kitten that decided to lay on the other side of my water heater unbeknownst to me. Well that cat ended up falling into the corner between the water heater and where the two walls meet and it was two large to get out and she was stuck headfirst. The fire department told me that I would need to have a plumber come out and remove the water heater to get her out. I told them I didn’t know any plumbers and they told me their volunteer Fire Dept. Chief Dustin Lewis worked for Roto Rooter, and that he was on his way out. When he arrived he quickly accessed the situation and because of the unique circumstances his manager said if he was willing to stay and do the work I would not have to wait until the following day to have my system up and running and that I would not be charged with after hours labor. Needless to say, it comforts me to know that although Roto Rooter is a huge nationwide chain, they treated me and my situation with the kindness that you’d usually only get from little local mom and pop shops. Thank you for reading this! Sincerely, Cynthia

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  Response from the owner

  Cynthia, it was our pleasure to have helped with the rescue of your kitten. What a wonderful coincidence your Volunteer Fire Department Chief is also a plumber! While we are backed by a big brand name, we are a family-owned and locally-operated business serving Muncie and the surrounding areas so we are able to provide personalized and professional experiences to the neighborhoods we serve.

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