Roto-Rooter Plumbing & Drain Services
View, Powell, TN
- +1 865-938-2090
- 7357 Morton View Ln, Powell, TN 37849
- WednesdayOpen 24 hours
- OPEN NOW
Roto-Rooter Plumbing & Drain Services Reviews
4.2 stars based on 79 reviews
Ask questions first. Don't rely on past experiences as a predictor of current practices. Tech was here maybe 45min max to clear a clog in our French drain. We are 3 miles from the office. The bill was almost $350 with no offer of customer loyalty discount, no coupon offered (although I later found one on their website but too late to use it). Price increased since the last time we used them for a kitchen drain clog but the office did call and offer to honor the $50 off coupon after I posted my initial review so appreciated that for sure.
Response from the owner
Thank you for your feedback. We first serviced your kitchen sink drain in March 2013. Our last visit in February 2022 we serviced a larger drain line. Over the years we have had to increase prices due to inflation and the cost of living. Between the two services there was a cost difference of $67.00 which reflects an increase of of $7.44 per year since the first service. As a consumer you have the right to reject our services. We apologize we didn't meet your expectations but can assure you our prices reflect top notch quality and service.
The most unprofessional service we have ever received. Needed help with an outside valve that is leaking badly so much that our water has to be turned off. Had someone come out, 45 minutes after the hour time gap he told us he’d be here, and quote us $600. Said we’d be willing to pay and then he stated that “it would actually be a lot of work and he could make more money doing easier jobs today” so didn’t want to do it. 0/10. Would not recommend.
Response from the owner
We regret to hear about this situation. Comments made by that particular tech do NOT reflect the policies of our company. This situation will be addressed. Than you for your feedback. I hope you will give us another chance in the future. Sincerely, Roto Rooter Knoxville management team
HEP last night: $500 and NOT repaired! Ken told Technician, “Roto Rooter unclogged the toilet drain last time.” He said, “Well, you should have called them!” We did this morning! Repaired! Thank you! Use Powell, not Knoxville. We tried them last night. After not getting a call back for an hour, we cancelled!
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