Roto-Rooter Plumbing & Drain Services
26th, Sarasota, FL

Roto-Rooter Plumbing & Drain Services Reviews

4.4 stars based on 157 reviews

Featured Comments:

• N

  Nick

  5.0

  Unfortunately I was having issues with sewage backing up in my shower and the toilets not wanting to drain. I called 10 places before I was able to find someone to come service my property and fortunately that was Roto-Rooter of Sarasota. I called around 1pm and they said due to scheduling they probably wouldn't be able to come out until later that night. I said no problem, as long as it was addressed today. I received a call around 3pm stating they would be able to get someone out in the next 30 minutes and Nick showed up at 3:30. He asked me about the problems that we were experiencing and immediately had an idea about what was going on. He ended up using a camera on my main line going to the septic tank and we saw that the line was cast iron, rusted up and was not flowing properly. We talked over the options and decided to try to clear it out. He had to run and go grab a special pressure washer to try to clear out the pipes. Long story short, he was at it for 2 hours and we both realized he wasn't making much progress due to the nature of the line. He ran a camera again and thoroughly explained the concern. We then decided to ultimately replace the cast iron line with PVC as at that point we were just putting a band-aid on a problem by continuing to wash out the cast iron line. Nick ended up calling out Luke to come give him a hand digging up the old line. They ended up cleaning out the line and installing two clean outs to help with any issues down the road. Nick then ran a camera through the house up to the first toilet to help show we were good to go. I really did appreciate the professionalism from both Nick and Luke. They both were experienced and had a great work ethic. This was my grandfather's house and we just recently lost him. My mother was very stressed out about the whole ordeal but fortunately these gentlemen solved this problem and walked us through the entire process. They understood the stress my mother was going through and reassured her that this problem would be solved. Nick and Luke will be the only individuals I work with from now on. They were excellent professionals and I will be recommending them to everyone.

  ---

  Response from the owner

  Thank you for the terrific feedback! We're grateful for your business. We'll be sure to share your kind words with the team. Thank you for choosing Roto-Rooter.

• N

  Nae R

  5.0

  Highly recommend. Amazing service. 5 starts all around. This is our first time using Roto Rooter. Our toilets were backing up into showers/tub (super yuck) & called for service late afternoon Saturday and they were able to send out a technician first thing Sunday morning. Wasn't sure if they serviced North Port but was routed to the correct franchise. Gio was the tech that came out and he was amazing. 5 stars for Gio too! He explained everything he was doing, even showed me the images on the fancy machine that showed the view of the camera attached to the hose he was sending down the septic pipes. Gio was super professional and personable. He recommended we get a septic pipe flush from a septic company & switch our toilet paper and go with a 2 ply that dissolves better and isn't as "rich" and thick. I could see exactly what he talking about as he showed me the images of mounds of tiolet paper clogging the pipe. Payment was super easy with a tap of my card, emailed receipt and Gio mentioned I will get a follow up email with the overall diagnostic & recommendations. All around wonderful services from the first phone through payment. We really appreciate the excellent service. THANK YOU!

  ---

  Response from the owner

  Hello Nae R, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

• E

  Em Udarbe

  5.0

  The drain going from our Washer was clogged. Noah showed up the same day and tried using a snake tool with no success. He almost broke the tool! We discussed several options which included opening walls to maybe even digging through the concrete floor. We do not generally have crawl spaces or basements in Florida so it is almost impossible to figure out what is going on behind walls and floors. As a first step and least expensive option, he suggested running a snake through the roof vent instead. He also recommended replacing some 50-60 year old pipes up to the main cast iron sewer line in the wall. The old pipe had multiple bends in it and only had a diameter of 1-1/2 inches. Although there were no guarantees, he figured that since everything else in the house worked, the probability of the main sewer line being broken is low. A few hours later, a lot of precautionary testing, and digging out two different parts of tools that other plumbers left behind, it worked!!! Noah was extremely patient, professional, knowledgeable, and willing to work with difficult situations (including tight budgets and cranky people). I can't say enough about him. He is a major asset to his company and I hope they plan to keep him around for a long time!

  ---

  Response from the owner

  Thank you Em for this terrific feedback! We are so happy that Noah was able to resolve your plumbing issue to your satisfaction. We'll be sure to share your kind words with the team. Thank you for choosing Roto-Rooter.

More reviews (7)