Roto-Rooter Plumbing & Drain Service
Townsend, Montrose, CO

Roto-Rooter Plumbing & Drain Service Reviews

4.8 stars based on 41 reviews

Featured Comments:

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  Steve Arnold

  1.0

  The drain from the house to the septic tank plugged on a friday morning and they said they could come Tuesday. I said ok, and on Tuesday they told me next Friday and then Thursday. On Thursday they texted and said they were on the way. I was outside working and no one showed up. When I called they said he had been there and waited 20 minutes and their gps showed him in our driveway. I would have to reschedule again. I don't know why they said they were there so I called Benjamin Franklin Plumbing and they were at my house within the hour. Too bad Roto Rooter, I liked your service before. A week is too long to wait, I should have known better.

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  Response from the owner

  Steve, I am sorry to hear about your negative experience with us. We apologize for the issues here and I will be addressing these concerns and this job specifically, with our office staff and technician of mention. We would be happy to discuss this more with you and find a solution to help mitigate this from occurring again.

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  Sharon Weakley

  5.0

  Response time was very quick. And the employees are not afraid to get dirty and work very efficiently.

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  Response from the owner

  Thank you for your review!

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  Sierra Segrest

  5.0

  Charles Norsby was my technician and he did a fantastic job. He worked all day at my house because he was determined to fix my drain clog issue. I appreciate his effort! Thank you Charles!

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  Response from the owner

  Way to go Charles! Thank you for your feedback, and for choosing Roto-Rooter!

More reviews (2)