Roto-Rooter Plumbing & Drain Service
Phillis, Myrtle Beach, SC

Roto-Rooter Plumbing & Drain Service Reviews

4.8 stars based on 334 reviews

Featured Comments:

• E

  Ellie Spencer

  4.0

  Super responsive and incredible customer service from this company, I called to get service on our camper, and they were prepared to come out same day so that was awesome. Our tech, Russ was super informative and patient, and he really did try to help us. He even helped with a totally unrelated issue, and gave us some suggestions, so I wasn’t mad about spending my money with him. Lost a star because I still had to pay the price of the estimate even tho our tech couldn’t fix the issue. (He did make some adjustments when I asked, but legit $15 off $270. I know this is a company thing, so I wasn’t going to ruin this poor guys day after working his butt off for like two hours - take notes, y’all) Wish the company had a better policy about coming out when they can’t fix the solution. Currently out $255 to be in the exact same spot we were in before calling. I can understand covering the trip, but they offer free estimates so there has to be a middle ground. Would still recommend, especially if it’s a super routine thing.

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  Response from the owner

  Thank you for the feedback, Ellie. We appreciate your business and appreciate you taking the time to let us know about your experience. Thank you for choosing Roto-Rooter.

• V

  Vodie Baker

  5.0

  Everyone from this company was so sweet and extremely helpful! The customer service I received was awesome! The plumber that came out spent as much time as he could to make sure all repairs and all my questions were answered. He was very kind and very patient while he was working in my house. I appreciate all that this company did to make sure I was taken care of. I highly recommend them!

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  Response from the owner

  What a great review! Thank you for choosing Roto-Rooter. We appreciate your kind words and will share them with the team that helped you!

• H

  Holly Forester-Bennett

  4.0

  My initial phone call was answered by Pam who was polite and efficient. She took all my details and promptly put me in touch with a technician who wasted no time in getting to the residence. Kyle, the technician, went straight to work and kept me informed throughout the day as to what steps he was taking to unclog the drain. When his efforts were unsuccessful he called in another tech to assist with different equipment. While the drain is not yet clear, I am so far satisfied with the quality of work and professionalism of this company.

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  Response from the owner

  Thank you for the feedback, Holly! We appreciate you taking the time to leave a review and thank you for choosing Roto-Rooter.

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