Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service
Wooster, Medina, OH

Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service Reviews

4.8 stars based on 502 reviews

Featured Comments:

• A

  Amanda Mains

  5.0

  They were able to schedule a technician to come out an hour after I called. The company is great at communication; keeping you informed throughout the process, letting you know when they’re on their way, what to expect next, etc. The technician Tyler was great! Very knowledgeable and pleasant. It’s never fun when something breaks but they handled everything and made it a great experience. Very happy we went with Roto Rooter!

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  Response from the owner

  Amanda, thank you so much for leaving this wonderful review of your experience. You are right, it is not fun to have a plumbing issue, that's why we try our hardest to help quickly and professionally. We appreciate you counting on us for help and we're so glad to know how happy you are with Tyler's service.

• C

  Caroline

  5.0

  The office kept you informed if your service tech was running behind schedule and couldn’t make it in the time frame they originally scheduled for you. They also sent a text and a picture of your tech to say that he was on his way. The techs were both very polite and respectful. They answered my questions and did not treat me like a “dumb female” when I asked or questioned them about how it was going. They both did a great job and mind you it was not an easy one!!! I also asked for a quote to replace the shower spigot and shower faucet since they are 54 yrs old and have seen better days! But I said it can be quoted after the holiday since they still had another service call to go on and it was 730 pm! Hard working guys!! Great guys!!!

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  Response from the owner

  Caroline, thank you so much for sharing this nice feedback on your experience! It's great to know how much you enjoyed the communications about your appointment and who would be coming to provide service. We appreciate you counting on us to help with your plumbing issues!

• G

  Ghost Nomad

  4.0

  I have used Roto-Rooter twice in the past 5 months, both times for emergency issues. In both cases a plumber was dispatched to use in a reasonable amount of time and they were able to fix the issues. The staff were courteous and respectful of our home. I would recommend them when you have an off hours emergency.

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  Response from the owner

  Thank you for this nice feedback and recommendation! We're happy to know how pleased you are with our emergency services. Plumbing issues can happen at any time, so we are always available 24/7 to help.

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