Roto-Rooter Plumbing
Marsalis, Fort Worth, TX

Roto-Rooter Plumbing Reviews

4.2 stars based on 52 reviews

Featured Comments:

• R

  Ryan C

  5.0

  Excellent job by Hayden from this location. He was professional, thorough and put great quality into his work to ensure customer satisfaction. Will absolutely contact this company again with any future plumbing issues.

• A

  Amber lynn Watkins

  1.0

  I called multiple times over a course of 2 weeks to get a tech out for a commercial business backflow issue. The first time I called, the associate stated we would get a call back that day for scheduling. I called the next day and the associate again stated we would get a call back. A few days later I called and the associate said the ticket had been deleted and she created a new one. I called the next day, since no one bothered to call me, and they said a tech would be out that very day between 1 and 4. No one ever showed up. I called back the very next morning was put on hold and then the call was disconnected. I called right back and spoke to gentleman who was extremely rude and said he shows no record of any ticket being made under the phone number I gave him. We only have 1 phone number. When I tried to explain to him the timeline and who I spoke to, he kept interrupting me with loud tones and would not let me speak. He became so rude I just ended up hanging up. I will never try to use this company again.

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  Response from the owner

  We are very sorry to hear about your bad experience. We strive for 100% satisfaction for our customers. I would like the opportunity to help you get this situation resolved. This is not how we handle our customers or how we schedule appointments. I'm wondering if maybe it was not our location, as we do not have any male CSR's. Our location is a locally owned franchise that only services Tarrant & Parker County in Texas. If you feel it was our location, would you please give us a call at 817-336-5708 so we can figure out if we missed the mark? Thank you.

• L

  Lionel Duprat

  5.0

  How stressful is it to become aware of a gas leak and have Atmos turn off your gas service 2 days before Thanksgiving in an old house with gas everything (water heater, central heat, cooktop, oven...)?? The answer is "A lot!" It lasted only until Roto-Rooter said they could have someone there the very next morning!!! They performed the testing and repairs needed during the same trip, with all parts and test equipment needed already in the truck.... and then made arrangements with the City for work inspection the very next business day! Way exceeded what I thought was realistically feasible. The stress relieve gained from their responsiveness and the sense of professionalism was amongst the very best I have experienced with just about any contractor over many years. The fairness of the pricing in light of the service rendered was also just first class. I will tell all my friends to hire Roto-Rooter for any plumbing service need, and I am writing this review to let others know about it as well. Thanks a ton Roto-Rooter... you knocked it out of the ballpark! A very Happy and truly impressed Customer

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  Response from the owner

  Lionel, First of all, thank you for leaving us such a wonderful review. We appreciate your kind words and your loyalty as a customer. Secondly, Our top priority is to relieve stress for our customers when dealing with such nerve-racking situations and we strive for 100% customer satisfaction. We are thrilled that we delivered that for you. And we are especially glad to know your Thanksgiving wasn't interrupted! If you ever need service again.. Hopefully not but if you do, know that we are only a phone call away!

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