Roto-Rooter
Carter, Midland, TX

Roto-Rooter Reviews

4.5 stars based on 85 reviews

Featured Comments:

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  ODESSA MOTOR INN - MONTY DESAI

  1.0

  NO STAR FOR THIS COMPANY. This company and plumber are not professional. They don't know what they doing. They came in our place and change $1623.50 and didn't fix our issue and one time they charge for camera and didn't use. so this plumbing company is just took your money and run away.. They came at 3 time and saying problem in city line and city saying they don't have any problem in them side. Also they marke down the line on sewer and we dig almost 6ft to 7ft and we didnt find any sewer line in mark so this company plumber are not professional at all. we call other plumber and they fix our issue... SO DON'T CALL THIS PLUMBER. I KNOW IS 24/7 BUT FIND OTHER PLUMBER TO FIX YOUR PROBLEM.. THIS PLUMBER KNOW HOW TO TOOK YOUR MONEY...

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  Response from the owner

  Hi Odessa Motor Inn, we will be glad to speak with the supervisor or the person in charge for any issues or concerns you have. We will pull up your account and contact someone at this location ASAP. Thank you, have a great day!

• N

  Nikki Trujillo

  5.0

  I needed someone to unclog my lines, things were coming out of my showers and my toilets wouldn’t flush. I almost chose another company but decided to use these guys based off their reviews. Ashley answered the phone and was super friendly and professional. She answered all my questions without guaranteeing anything while giving me piece of mind. She explained she’s putting me on the schedule and told me what to expect. Mark calls me and gives me an accurate time frame on when they’ll arrive. When Mark and another gentleman arrived they were friendly and professional also. They walked and took a look and got to work. It didn’t take long, probably less than 30 minutes. Mark explained what they did to fix it, what to expect, and what to do if another problem arises. He was also upfront about the next step and potential costs. The price for today wasn’t nearly as expensive as I thought, and for their kind of service, there is no reason to go elsewhere. I have used another company before and typically would use them again, but I decided to choose this place and I have no regrets. I also saw this company on Undercover Boss so I was really curious to see if they’re that friendly. It is true... some people do just care about their job. Thank you guys! P.S. This happened so suddenly that I didn’t have cash on hand. Do try to put the option to tip the workers when they run our cards, because I would’ve done so.

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  Response from the owner

  Hi Nikki, thank you so much for your outstanding 5 Star review! Our team is honored to serve you from the very beginning you call when Ashley answers the phone to the technicians that come to your home. Mark and his helper do a phenomenal job taking great care of you, as the customer when you need us the most! Again, thank you for calling Roto Rooter!

• J

  John Douthitt

  5.0

  They were called out for a backed up sewer line. The man that came in as quick and courteous and cleared the line. He also informed me of a 30 day guarantee. I had to call them back out a couple days later for the same issue. The same technician came and “cleared” the line although he didn’t pull anything out of the drain. Well, now a couple days later I have the same issue. I called the city out to check the main line and they cleared it from two different locations yet my line was still clogged. I just called back, waited two hours without hearing anything, and called again. It is a Saturday and as told the tech was on another call but would be calling. He just called and said I would have to pay for this service. I mentioned the 30 Day Guarantee and was told the second trip negated that. Umm, I don’t think that is a 30 Day Guarantee. So, I have to pay again for a service they supposedly have completed twice in the past week. I obviously have no choice but they need to change their guarantee to reflect what it truly is. I just updated to a five star. Mark came out and had us unclogged within 30 minutes. He also discovered that out clean out was installed incorrectly. He did not charge for the call because he said this should have been discovered and taken care of on the first or second call. Very professional and I would recommend them. Great service recovery.

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  Response from the owner

  John, thank you so much for your amazing 5 Star review! Our team of professionals are always here to help you! Thank you for being a valued customer and for trusting Roto Rooter!!

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