Roto-Rooter
San Francisco, CA
- Phone:
- +1 415-656-2130
- Website:
- http://www.bayarearotorooter.com/
- Address:
- San Francisco, CA 94121
- Hours:
- Thursday7AM–5PM
- CLOSED
- Reviews
- Map
Roto-Rooter Reviews
3.8 stars based on 13 reviews
Featured Comments:
C
C Street
1.0
We booked ahead of time, confirmed the morning of, arranged for someone to be there for a 3 hour window of time, and made sure hey had the right number to call when on the way. Instead however, they did not call ahead. Plumber showed up 40 minutes early, no one was there as they were expecting them later, plumber did not wait for a return call but left and refused to return. Dispatch notified, said they'd call back but. never did. Subsequent calls just rang and rang never went anywhere (blocked my number?). Very unprofessional.
Response from the owner
I would like to address this with you but I cannot locate a service call with your Google handle of "C Street". Would you email me at [email protected] ?
R
Richard Garcia
1.0
Get the price quotes in writing BEFORE service is started. They replaced my garbage disposal and toilet fill valve. I asked for a quote and he said $200+ for parts. I asked for a TOTAL cost of parts and labor and he quoted me $500+. I said great, let’s do it. Total time took 45 minutes and he presented me with a bill for $757.50. You can see the attached invoice that he charged me $515.00 for the service. WHAT??? Literally less than an hour of “service” time and more than twice the cost of parts?? I’ve called twice to speak to someone but they don’t block time to return calls so the person on the phone doesn’t know when someone will get back to me.
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Rachel Cohen
1.0
I made an appointment with Roto-Rooter for 10am-1pm on 8/24 for a drain that was clogged/draining slowly. They confirmed the appointment that day. At 1:30pm, hadn't heard anything so I called. They said that their truck broke down so they are working on a re-route and should be there between 2-2:30. I asked that they call me if it was further delayed. At 3, I called and they didn't pick up, didn't respond to my text. I never heard back-- do not use if you need reliable service.
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