Rolf Griffin Service Experts
Fairfield, Fort Wayne, IN

Rolf Griffin Service Experts Reviews

4.9 stars based on 1978 reviews

Featured Comments:

• A

  Andrea Kendall

  5.0

  The morning we were taking my husband in for surgery, we woke up to our furnace out. Panicking at 5 am, we called Rolf Griffin’s 24 hour service number. By 8:30, they were at our house, by 9 we found out our 22 year old furnace was done for. We had to leave for the hospital, but they stayed and finished what they could do and sent all the paperwork via email so I could get this moving from the hospital. Chad, our wonderful sales contact, told us they’d have it installed the next day. He offered to bring out space heaters to get us through the night, and I’m sure they do that for everyone, but it felt so personalized. An hour later I got a call telling us they didn’t want my husband coming home from the hospital to a cold house, so they were going to get us in the same day. A bit later, Ryan and Devon were at our house getting our new furnace and air conditioner installed in 29 degree weather. They were incredibly friendly, efficient, and cleaned everything up (there was a lot of dirt involved in replacing that 22 yo furnace). They talked us through everything, went over the service plan, and Devon even helped us get our phones programmed to the thermostat. I can’t speak highly enough of this entire team! It’s never a good day when an expense like this comes up, but man did they make us feel taken care of from beginning to end. Thank you all so much!!!!

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  Response from the owner

  Hi Andrea Kendall, Thank you for the great review. All of us at Rolf Griffin Service Experts appreciate you taking the time to leave your feedback and letting others know about us! We hope your husband is recovering well!

• K

  Kalyn Bruce

  5.0

  I was refereed to Rolf Griffin by my sister in law and they did not disappoint. Quinton with Rolf Griffin was awesome. He made the whole process super easy and really put me and my family at easy when purchasing a new furnace. He was very knowledgeable and patient as he and I got everything organized to have the installers in. Rolf Griffin also really impressed me because we signed all the paperwork on a Friday and by Monday morning we were having it installed. We have been very pleased with all the Rolf Griffin staff we have gotten to work with. I highly recommend them!

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  Response from the owner

  Hi Kalyn Bruce, thank you so much for your positive comments about Rolf Griffin Service Experts!

• D

  Dave Nees

  5.0

  My salesman, Quinton was great. He was very thorough in explaining my heating and air options. Was able to answer all of my questions and help me with my decision. Denny and Weston installed the furnace and air on 1/21. They were very efficient and I feel went above and beyond. I know there were some challenges installing the furnace due to fitting very tightly in the space allotted. Regardless they were able to get both installed and up and running the same day. My wife and I are both very happy with the operation of the furnace and would recommend Rolf Griffin and Lennox to others.

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  Response from the owner

  Dave Nees, we're happy you found our staff to be so supportive during your experience here at Rolf Griffin Service Experts.

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