Robert B. Payne, Inc.
Lafayette, Fredericksburg, VA

Robert B. Payne, Inc. Reviews

4.9 stars based on 776 reviews

Featured Comments:

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  Chris Bledsoe

  5.0

  Start to finish was a great experience. From the first phone call dealing with Marsha on the phone who seemed so concerned for our situation that you could feel the compassion and urgency in her voice. Then, to have the opportunity to have Robbie as our salesman was the perfect example of his title. He brought with him a level of experience and professionalism that are hard to come by today. Finally, Ricky and Tommy were great. They showed up on time! They had a great attitude the entire time! Explaining the system to me afterwards was a breeze with a knowledgeable and experienced pair of guys. Overall, we were very satisfied working with this entire team from Robert B. Payne.

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  Response from the owner

  Chris I can't thank you enough for publicly sharing your satisfaction. WE have an exceptional group of caring professionals who strive hard to excel in providing the best for our customers. Thank you for the confidence you placed in us and know we are here for you if any questions or concerns arise. Enjoy your comfort!

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  Tawana Pinckney

  5.0

  I had an issue with a thermostat that was installed. I called and spoke with the service Manager, Andrew to inform him of the issue. Immediately the company attempted to rectify the issue by sending someone out. Louie was very polite and amazing to work with! He explained everything he was doing and answered all the questions I had in detail. He was very patient and thorough!! Very nice guy! The customer service he and Andrew provided was amazing! I’m so glad I went with Robert B. Payne.

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  Response from the owner

  It's great we could fix the issue with your thermostat, Tawana. We're always happy to make things right, and we're glad you enjoyed working with Louie and Andrew. If you ever have any questions or need anything, we're always just a call away. -The team at Robert B. Payne, Inc.

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  Anita Dudley

  5.0

  We have been with Robert B. Payne for over 20 years and will not go anyplace else. They provide yearly maintenance on our furnace and air conditioning units as well as heating oil on a regular basis. Everyone provides great customer service and we have worked with Shane for many, many years. He is a very dedicated employee who insures the customer’s needs are meet and always goes the ‘extra’ mile! Theresa is so pleasant to talk too and always provides excellent customer service when calling into the business. We highly recommend using this business for all your HVAC services.

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  Response from the owner

  Anita, thank you for taking the time to share this wonderful review. It means the world to us to serve loyal customers like yourself, and we're glad we've been able to help with your furnace and more over the years. We appreciate your shoutout to Shane, and we'll be sure to pass along your kind words. If you need anything in the future, we're just a call away. -The team at Robert B. Payne, Inc.

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