Rite Way Plumbing & Heating LLC
Progress, Parker, CO

Rite Way Plumbing & Heating LLC Reviews

3.5 stars based on 48 reviews

Featured Comments:

• C

  Colorado Web Impressions

  5.0

  Amazing plumbing service. On-time and very friendly. From my water heater to my furnace, RiteWay is the company I call.

• S

  Saahil Agrawal

  1.0

  Deeply disappointed: Rod arrived at my home through a home warranty service two weeks ago. After diagnosing the broken evaporative cooler, Rod determined the unit needed to be replaced and promised he'd follow up on the diagnosis with 2-10 Home Warranty (the warranty service) within 1 day, as required by the company’s policy. I paid the $100 service fee to Rod promptly, and looked forward to a speedy process with 2-10 Home Warranty. It has been 2 weeks, and Rite Way plumbing has yet to submit the diagnosis with my 2-10 home warranty service, a process that takes approx 15 minutes. I have called nearly 10 times (once per business day) to request action, but the Rite Way desk assistant repeatedly tells me she has left a message with "her boss", to no avail. I find it hard to fathom how over the course of 2 weeks, multiple messages are not received by "the boss". Meanwhile, average daytime temperatures in the Littleton, CO area have been upwards of 95 deg F, with indoor temperatures climbing to the high 80s (given the broken evaporative/swamp cooler). I am deeply disappointed with Rite Way's service quality, and can assure you that their tardiness will haunt you, particularly if you are relying on them for a simple service. The disconnectedness of the business, the poor communication, and the complete disregard to punctuality and their clients' concerns & comfort weigh heavily. In an era where retail service quality makes all the difference, I strongly dissuade you from doing business with them. Update (Dec 2018): never heard back from Rite Way, no follow ups, no clarifications, no word. I spent ~3 hours in total trying to speak with someone at their office and no one followed up. AVOID this business; I recommend “Priority Drain & Sewer”.

• S

  Susan Flesher

  5.0

  This company rocks. Installed a new furnace and a hot water tank in 2016. Called this past month for a free checkup. On time. Professional. Courteous and best price of anyone. Have recommended them and would use them again.

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