Richards Rooter and Plumbing
Alexandria, Los Angeles, CA

Richards Rooter and Plumbing Reviews

4 stars based on 8 reviews

Featured Comments:

• C

  Chad Olson

  5.0

  I needed a plumber to help me with my rental property, not knowing any good plumbers I was at the mercy of the internet. After going through the list I picked Richards Rooter and Plumbing and I am very happy about my choice. Not having a referral I wasn't sure what I would get. But I picked correctly and have had Richard back for more work. He has always been on-time, provided a fair cost, and gets the job done quickly. If you're looking for a knowledgeable plumber who is reliable call Richards Rooter and Plumbing. You wont be sorry.

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  Response from the owner

  Thank you for your patronage

• R

  Roger Ghannoum

  5.0

  I had a plumbing emergency at my house with the kitchen sink and the cold water pipes and I called Richards Rooter and Plumbing. They came out fast and saved my home from a flood. Richard came out on Easter Sunday, fixed and replaced my fauset. The best plumber in town. Thanks.

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  Response from the owner

  Thank you for your patronage

• C

  Christine Lin

  1.0

  Richards Rooter and Plumbing has great reviews but my experience was disappointing. First, it was $250 to even come to our apartment building (which would then be applied towards the repair.) Then it was $750 (so an additional $500) to cut open the wall and find the leak, even though I correctly identified where the hot water pipe was leaking based on feeling a warm spot on the wall. Richard suggested a temporary clamp for another $500 (though he said it’d be free if it didn’t work) and coming back to fix it the next day (it was 2:30pm). I asked if it could just be fixed today and had to leave for an appointment and he set about cutting open more of the wall to see the extent of the corrosion. By the time I came back at 4:30pm, he’d put on the temporary clamp which didn’t fully stop the leak (still requesting $500 for it) and said he could fix it at 9am for $2000 with the clamp $500 going towards it (so $1500 more). I felt like the charges were really high, especially since water was still leaking into the units below. The way Richard seemed more focused on getting paid than actually fixing the leak made me feel like he was taking advantage of the situation and didn’t seem to care about water dripping into people’s homes. Later that evening, another resident called their own plumber unbeknownst to me and had him fix the leak that night (for $600). I texted Richard as soon as I learned of this so as not to waste his time and he got a little salty, texting things like “And we have a contract if that means anything to you” even though he only wrote an estimate for the repair. All in all, Richard was available, communicative, and showed up when called, but he was ineffective, expensive, and then snarky when he didn’t get his way. He couldn’t fix two pinhole leaks (even temporarily) for $1250. He would have charged an additional $1500 to do a job that someone else did for $600. I only hope my experience informs others.

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  Response from the owner

  I'm sorry you feel the way you do plumbing jobs specially emergencies after hours candy to cost a lot more especially when it comes to commercial buildings. Due to the fact that the problem you had with a pipe leaking in a wall that was difficult access, the estimate given was appropriate. The pipe was in so bad shape and corroded, a long section of pipe needed to be replaced.

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