Reico Kitchen & Bath
Rochambeau, Williamsburg, VA

Reico Kitchen & Bath Reviews

4.5 stars based on 17 reviews

Featured Comments:

• B

  Bradley Houston

  1.0

  BUYER BEWARE! We had to use REICO for our kitchen in our new home as directed by the builder. Unfortunately we have had numerous issues with their quality of work as our cast iron kitchen sink was never properly braced and begin to separate from the counter. This led to issues with our countertops and cabinets that have been hard to get scheduled for repair. Seems that once they have your money that the responsiveness, customer service, and commitment to quality goes out the window. We go days without a response and when we are lucky enough to get one it is incomplete. They have poor quality control processes, customer service and follow-up after the sale. Go elsewhere for your kitchen needs - you’ll be glad that you did!

  ---

  Response from the owner

  We understand and are very sorry for the frustration this experience has caused. A brace was initially installed for the sink but was removed by an independent plumber, so a temporary solution was put in place until a proper correction could be made approximately a week later. Additional issues with the countertop and a specific cabinet adjustment were also resolved. It took longer than anyone would have liked and we apologize for that. While we were not able to speak directly to the reviewer, we were able to speak with someone else close to the project to update, express our apologies again and to get indication that the issues we are aware of had been resolved.

• M

  Mike Lang

  5.0

  Very nice kitchen retrofit, you will be pleased with the process and the result. wish I had a better photo, everyone loves the farm sink.

  ---

  Response from the owner

  Thank you for sharing your experience with our Williamsburg, VA Reico Kitchen & Bath team! Enjoy your new kitchen and especially that farm sink!

• V

  V Tay

  5.0

  We had need of repairs to parts of a bathroom remodel that was done previously. Jens was fantastic in helping us get someone here to solve our problem. The repair was done quickly and completely. It was excellent customer service more than 2 years after the sale.

  ---

  Response from the owner

  Thank you for sharing your experience with Jens and our Reico Kitchen & Bath Williamsburg, VA team!

More reviews (2)