Raymond Hymer Plumbing Inc
Bend, Bowling Green, KY

Raymond Hymer Plumbing Inc Reviews

3.9 stars based on 19 reviews

Featured Comments:

• J

  Joe Cordova

  1.0

  As promised , My wife asked for a estimate for a repair of a shower that was leaking and the cost to fix a stool from wobbling and an outside spigot from leaking. after a few days we received our estimate. The technician did come to the house to observe our repairs. the estimate came out to be just below 500 dollars. We thought that wasn't bad, however we didn't want to do all of it now, we would split it up . When they came to fix the shower they laid the bill down and it was Just under 500 dollars just for the shower. When the boss called he explained that his estimate was for labor only, that no way could they know all the parts required to fix a shower. So much for long time owned family business that they cant get close on an estimate that turned out double. I will of course not be having them come back to fix the stool and spigot outside cant afford the price they double on you after the work is done. That is now being dishonest. That isn't what was said.

  ---

  Response from the owner

  Mr Cordova, I’m very sorry for your dissatisfaction; however, you are leaving out very important information. When your wife called our office for an estimate to replace a shower faucet, she explained she would be furnishing the faucet; therefore, our verbal rough estimate did not include the cost for the part. We charge time and material for service work. That was explained to your wife as it is to every customer we do work for. When our technician arrived to install the shower faucet you furnished, it was the incorrect type. Our technician explained that to your wife. He also explained he had the correct type on his truck and could use it upon her approval. She did in fact approve. The additional charge was for the part since you and your wife purchased a faucet that would not work. Your wife approved this and we did the service as agreed. Unfortunately, we cannot furnish parts for our jobs. We repeatedly tried to explain this to you per our phone conversation this morning. Again, we are very sorry for your dissatisfaction.

• S

  Sandy Jones

  1.0

  I cannot believe that anyone would give these people a good review. In our experience, they showed up and was NOT prepared for the job. We explained EXACTLY what we needed all the times we talked to them BEFORE the day of the job, but yet they still did not have the materials to do the job, so we are being made to pay for them going to get more pieces. Then they left and took a two hour lunch, which according to the bill, we are paying for their time during that also!! They DID NOT complete what was need to have our gas cut on and our gas company would NOT turn on the gas until it was fixed. We had to call someone else to fix this which put us out more money than the $600+ we are being charged by them. The last thing I want to tell you is that they left a rock under the cover to our crawl space, which allowed animals to get into there and also rats (another expense we now have to cover due to their mistakes or their wanting to damage our home/child) We have a child that has Autism and had we not seen if before him, it could have been a disaster for us. We are lucky I seen it, however our child was outside also and saw us fix this and until we figure out how to keep the lid closed, he will not be able to go outside to play. He already tried to open the lid to get into the space. NOT GOOD!! If you have a special needs child DO NOT hire this company whatsoever!!! They are dangerous to your child!! I will NEVER hire them again for any reason!

• B

  Brian Hoffmann

  1.0

  They charged a premium to install new shower/bath cartridge. When the product failed a number of months later, I was informed that I had to take it up with the manufacturer. Very poor customer service.

  ---

  Response from the owner

  Mr. Hoffman, I’m very sorry you were dissatisfied with our customer service. After speaking with you on the phone today, I honestly had no idea you had an issue. We strive to provide the best customer service at Raymond Hymer Plumbing which is why I called the plumbing supply warehouse where the product was purchased. I was informed that Delta will no longer supply replacement parts to the supply house. I was also informed to have you, the homeowner, contact Delta with your faucet model number and/or cartridge model number. I also got the Delta helpline number for you to call. When I spoke to you, I explained that Delta did have a year warranty on your part; however, the supply house could no longer receive those replacement parts. Although the the Delta cartridge we installed was almost 10 months ago (August 20, 2019), I was willing to reach out and try to help. Unfortunately, this is not a Raymond Hymer Plumbing policy; it is a Delta policy. Again, I am truly sorry for your dissatisfaction.

More reviews (2)