Ray Lusk Plumbing
Worth, Springdale, AR

Ray Lusk Plumbing Reviews

4.7 stars based on 227 reviews

Featured Comments:

• E

  Ervin Dennis

  5.0

  Ray Lusk was able to have a plumber at my home for a faucet repair within a 24 hour notice. The plumber arrived on time and quickly assessed my problem. I was provided a cost estimate and professional details for the problem and the corrective action both verbally and written. Outstanding customer from my initial phone call until the plumber left my home. I highly recommend Ray Lusk for your plumbing needs.

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  Response from the owner

  Thanks for your review! Thank you again for choosing Ray Lusk Plumbing!

• T

  Techieferret

  1.0

  Called to ask for someone to come out and check a possible broken pipe under the house. Was told that they could do it in 3 days. I CONFIRMED free estimate. The plumber calls me up and tells me it'll cost $200 to put a camera down the line and find the break. Told him what I had said needed to be done. He tells me $148 to crawl under the house to find the problem. This is NOT A FREE ESTIMATE!! You need a disclaimer. See response to Bradley below. 100% free estimates on ALL projects? Right.

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  Response from the owner

  Good morning, I am very sorry to hear that you were not pleased with the service you received. We do offer free estimates, however there is a difference between an estimate and a diagnosis fee. If there is labor involved in finding the problem (such as camera-ing the line, in your case) the free portion of the estimate consists of a quote for work that would be required in order to fully diagnose the issue, and I apologize that this was not made clear to you beforehand. It should have been explained when you called in, and I will be sure that our service manager reminds our dispatchers of this. I would like to be able to discuss this with you, however there are no details associated with this account that will allow me to look up you account. If you would like to discuss this matter, please give us a call at 501-664-0940. Again, I am very sorry that the distinction was not made clear when you booked your appointment and I apologize for the inconvenience this caused. I hope that you will consider our services again in the future. Thank you for reaching out.

• B

  Bradley Barber

  1.0

  First, I am a tenant. I have lived in this residence for 10 years. Two problems arose at the same time: water heater sprung a leak (50 gallon) and there was a leak in the service line very close to the meter on my side. I am told that the plumber foreman when asked why a water heater was so expensive said that, “it was due to prices escalating during covid , the heater would be $2000”. Please check the box store prices and judge for yourself Secondly, even though the leak in my service line was obviously within one foot of the meter. They “didn’t want to dig”. Imagine that! It’s like a mechanic that refuses to open the car hood. Do you think I will EVER recommend Ray Lusk Plumbing?

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  Response from the owner

  I apologize that you were not pleased with your estimate. We try to offer the best pricing possible to our customers, but we understand that everyone's idea of what a service should cost may vary. It is for this reason we offer 100% FREE estimates to all customers for all projects-- so you can have a clear idea up-front about the cost of your job and be able to make the decision to work with us or not. Again, I apologize for any inconvenience and hope that you will work with our company again in the future.

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