Rapid Rooter Drain Master & Plumbing Experts
Bedford, Fresno, CA

Rapid Rooter Drain Master & Plumbing Experts Reviews

4.6 stars based on 209 reviews

Featured Comments:

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  Rachel James

  1.0

  Instead of fixing a $15 tub leak problem, we were told we "weren't pushing hard enough" and to "soak it" (?? It's a faucet attached to a wall ??). This is a warranty service for a rental that we aren't supposed to fix ourselves. Now we have another call in for them to come back out... More time wasted over a simple fix. Maybe they'll fix it this time around. Here's hoping! **edit - because apparently you can't add a second review when they come back.** They came out again (at the end of the 9a-12p window) and this time I videoed the dripping and me "pushing hard" beforehand. Same guy came out and had the replacement part with him this time. No issues with replacing the part. He was pleasant and cheerful. I'm sure this whole thing was a problem because they don't make money on warranty calls... But NO ONE wants to take off two separate days of work for a 10 minute fix. It would have been better for the company if they'd just replaced the part the first time. If I was able to leave a second separate review, I probably would have given them 3 stars on the separate post (because 5 stars is reserved for friendly, quick, and efficient service... Not service that makes me call the landlord again.) I'm leaving it at 1 star to leave record of what to expect with warranty service. Hopefully future Warranty calls will result in better outcomes for all involved.

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  Richard Antenucci

  1.0

  I have a home warranty policy so they were sent to me. My window was 11-2 At 2:15 I called company and left message. After no call and no repair man I called again. This time I was told another hour before he could come. Already took off work and broken toilet I waited. Never flushed my toilet or did any further inspection. Told me he had to get permission to remove wax seal. Would come back another day. Been with my company 13 years have had other seals replaced and have never been told that. So at the end of this day I wasted 5 1/2 hours and still a leaky toilet Terrible service all the way around

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  Response from the owner

  Your concerns will be addressed by your home warranty company. Thank you.

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  Eric Wohlberg

  5.0

  Eddie was promptly on time. Respectful to myself and my Tenant, as he gave us his take on a washing machine drain solution. He explained what parts would be needed and personally helped me locate them at a parts store.. I was able to follow his very clear installation instructions and the problem is now solved.

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