Randolph Plumbing & Heating
Stroud, Randolph, WI

Randolph Plumbing & Heating Reviews

4.6 stars based on 9 reviews

Featured Comments:

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  Ben Schulz

  5.0

  I own a really old house with some repeat issues of our sewer line. Every time I've needed the line cleared they've been able to help us out. With quick avalibility decent pricing and honest recommendations I don't have a reason to pick any other local plumber. Ryan and his crew get the job done.

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  Jaime Lleimy Nunez

  2.0

  We called Randolph Plumbing and Heating because in November 2020 we had about 5 mins of hot water. The plumber came and fixed the issue, and we were happy and had no problems until 6 months later in April 2021 when we had about 5 mins of hot water again. I called Randolph Plumbing and Heating back and advised them of the issue again, I advised them on the phone, this time maybe we should consider replacing the water heater or something else. The plumber came, replaced the same element that he replaced last time, said that he made an "executive decision" on it. While I appreciate his attempts at keeping the bill low for us, I wish he wouldn't have. I wish he would have given me my options, a bit of education on our options, and then allowed my husband and I to decide, seeing we are the homeowners and its our money that we are spending for the repairs. He left and I went downstairs and there was a ton of water that was puddled on the basement floor (our basement is not finished so not a huge deal but still) and about a cup of sediment was in a pan that I had downstairs that I use for my plants. The plumber left (this was a Monday) and on Sunday we had less than 5 mins of hot water again. I contacted the Randolph Plumbing and Heating and advised them of the situation, the plumber called back within 15 mins or so said that he could come look at it again on Monday to see about replacing the top element or replace the water heater and that he would "work with us" on the current bill. At that point I was sick and tired of dealing with this situation and my husband was as well, I got a 3 min of hot water for the entire day. I was frustrated that we spent $125.00 in November just to have the same situation in April and to spend another $125.00 to replace the same exact thing that we replaced in November and to have hot water for 7 days. We ended up calling a friend who knows about plumbing and we ended up having to drain the whole water heater, replace the top and the bottom element again. The bottom element that was replaced on Monday by Randolph Plumbing & Heating was completely covered in white sediment on Sunday which seemed a bit odd. We also ended up taking another two cups of sediment out of the bottom of the heater. I am a bit upset with the way that my basement was left, my personal items were used, I was not given education on my options, things were just completed, and that we spent $125.00 for 6 months of hot water and then another $125.00 for 7 days of hot water. I expected a bit more.

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  John Osburn

  5.0

  Quick service, great price. Our go to plumber.

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