R & S Plumbing & Heating
Glenn, Eagle River, AK

R & S Plumbing & Heating Reviews

3.5 stars based on 43 reviews

Featured Comments:

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  Fred Becker V

  1.0

  Elise Goodfellow is feeling miserable. 23h · I just had the most horrific experience with a driver working from R & S Plumbing and Heating. I am literally shaking from this man’s lack of human decency. I haven’t been to Eagle River since the new McDonald’s was built. I’ve been pulling into their parking lot my entire life. So I wasn’t expecting that they’d changed to two enter and exit lanes when I pulled into the suicide lane on Eagle River road. There was a car pulling out of the lot which blocked my view of the exit sign in my line of sight. So I pulled in beside them as they pulled out with plenty of room. That’s when I came face to face in my little car to this plumbing van. The man pointed to the exit sign, now clearly visible beside my vehicle. I promptly made a polite “oh my goodness, I clearly didn’t see that!” face/gesture before motioning, asking if he would back up a few feet and let me through. There was no one behind him at this point in our encounter. Common decency and compassion would dictate the following response: this woman didn’t see the new sign, I’ll just back up a few feet and let her safely pass. Now she’ll know for future reference that the parking lot structure has changed. That is not what this man did. No. He crossed his arms and shook his head and decided I needed to learn a lesson. He refused to move the few feet it would have taken for me to safely enter the lot. Instead he forced me to drive backward into oncoming traffic on the busy main road through Eagle River at lunchtime. At this point I am flabbergasted that this man lacked all compassion and forced me into a dangerous situation because he simply refused to budge. At this point I’m upset that I, a pregnant woman with my mother, was faced with gunning it across three lanes backward to get to safety. At this point I’m absolutely baffled that he REFUSED to move a few feet to let me pass. It gets better! When we could have walked away from this incident with only mild frustration at each other’s choices, that was apparently not enough for him. The man exited the parking lot as he’d initially intended, leaving McDonald’s entirely. He then drove back around to the McDonald’s lot and waited for me to go through the drive thru so that he could yell at me! That’s right. After leaving the premises, he looped back around, parked, and waited for me to come back out [filming me as I pulled around the corner.] So I whipped out my cell phone, took a picture of him, and proceeded to leave the lot. Again driving the wrong way for sake of getting my picture. Which NO ONE else cared about or even noticed. THEN this man got out of his van and followed me around the parking lot on foot to continue to yell at me. Needless to say, I left McDonald’s shaking and in tears, under waaaaay more stress than is healthy. We will never do business with R&S Plumbing and Heating. This man is everything that is wrong society, forcing someone into a dangerous situation because he was too inconsiderate to simply step aside and afford my mistake the smallest measure of grace. Then proceeding to lay in wait for me in order to escalate the situation further instead of going about his business. I’m starting my day absolutely horrified and trying to calm down. My baby does NOT need this level of stress 😭😫😱. Update: when R&S was contacted, they laughed and weren’t at all concerned by the incident or their employee’s behavior.

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  chadcmb

  2.0

  Told us they would get a part from anchorage, Today no problem. We could have gone out and got it. We called at 430 with no luck and then got a text back [very unprofessional saying they wouldn't get it tonight, some wrong part. Our water is unhooked and open waiting on this now we are days in. Day after. Got our money back with no customer service saying sorry or anything of the sort, just "you left us a 1 star review?!" So I changed it to 2 stars to be nice. I suggest double check your part like you said you would. Customer experience. Thank you for all your help with delays. If you would have been kind and helpful, id give you a 3rd star for neutral.

• P

  Patrick Vernacchio

  1.0

  Beginning in 2003, I hired R&S for all my heating work & repairs. On a particular job, I noticed threading on bolts securing the thermostat into my boiler, had been stripped. The following season, I hired R&S to repair a diaelectric coupling, at a cost of $125. I came back from a trip to the lower 48, and immediately noticed the coupling was leaking. When I called back, they sent a different plumber out, who stated it appeared the work had never been done. When I commented I was going to call the owner and ask for the work to be done correctly, the plumber walk his statement back. The owner refused to honor the warranty. After numerous of calls back, the owner relented to refund half the cost of the bill.

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