R.P. Lumber
Broadway, West Plains, MO

R.P. Lumber Reviews

4.7 stars based on 72 reviews

Featured Comments:

• A

  Adam -AdamBomb- Vandyke

  5.0

  Love this place I remodel houses and they help me anytime I have a question and have a wide variety of things and they order and deliver very quick. Want to say in like 2 days... was ordered and delivered to the house and they were very nice and professional.

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  Response from the owner

  We appreciate the opportunity to help you with your projects, Adam! Thanks for the 5-star review and articulate comments!

• M

  Mike Long

  5.0

  As long as I am working in the field, I will continue to use RP Lumber for as much as I possibly can. They always are kind, friendly and very helpful. They also have good prices

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  Response from the owner

  We appreciate the words of appreciation, Mike! And thanks for the 5-star review!

• T

  Tim Briscoe

  1.0

  I cannot believe I had to create a google account just to post this. This particular store is probably the most mis-managed upside down store I’ve ever visited. I have been doing business in West Plains for about two years. I have been to several RP locations in Illinois and experienced great service every time, but this one is different. The manager is just so hateful; acts as if he just has no interest in helping me and can just be flat out rude. The best way I can describe him is that’s he is a No Man first, no interest in helping me. The 3-4 guys on the counter never ask if I need help and seem put out by any questions I may have. I try my best to visit Max at the contractor desk when he’s not busy. He really is the only reason I still visit the store. Max is a wealth of knowledge and knows how to treat his customers; an absolute pleasure to do business with. I do not want this review to reflect the service I get from Max but rather the service I can’t seem to avoid from the rest of the inside staffing. After talking with several contractors over the last year, this establishment would fail miserably with a Lowe’s or Menards moving in. You aren’t winning with service, service is why you would lose.

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  Response from the owner

  Thanks for reaching out, Tim. Could you send us your contact information by e-mailing [email protected]? The District Manager for that store would like to learn the specifics of your recent interaction. From there, he will be able to determine the appropriate next steps with our manager and staff. We appreciate your business and want to make sure our employees are delivering our “Best Service. Best Value.” promise to each and every customer.

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