R.P. Lumber
Vandalia, Edwardsville, IL

R.P. Lumber Reviews

4.5 stars based on 45 reviews

Featured Comments:

• G

  Gene Wetzel

  1.0

  If I could give this company negative stars I would. I'm not bitter but just disillusioned by all the promises made to me. More to follow after litigation is settled with this company

  ---

  Response from the owner

  With regard to any business dealings between two parties, the circumstances surrounding the manner in which a transaction is being handled or dealt with may be viewed differently by each respective party. The company respects Mr. Wetzel’s opinion and R.P. Lumber Co. believes that this matter has been resolved to the satisfaction of both parties.

• G

  Gus

  5.0

  Went there for a delivery in a tractor trailer. Nice and smooth 👌 in and out under 45 min

  ---

  Response from the owner

  Thank you for the great review, Gus!

• J

  James Schagemann

  2.0

  It has been a frustrating experience to work with this company. I’ve been trying to purchase some closet doors for a couple of weeks. Came in on a Saturday and was told by Donna I couldn’t place an order because the vendor was closed that day. Ok.... return a week later to place the order. Call a couple of weeks ago (on a Friday) to check on the status of my order and was told by Donna she couldn’t find it. Blake gets on the phone and tells me one door is on back order and he will personally call me on Monday to let me know the status. TEN DAYS LATER (today 11/13/19) I call back only to speak with Donna who (surprise, surprise) doesn’t know anything about my order. Just got off the phone with Donna to find out one door is still on back order for 4-6 weeks. I asked her for the order date and was told it was Monday (11/11/19). This is not possible as I was at work all day and never contacted the store. I am beyond frustrated at this point and will be looking elsewhere for future purchases. I want to buy local but this experience has been terrible.

  ---

  Response from the owner

  James We are sorry that you had a frustrating experience. We value the feedback from our customers and would like to discuss your experience. Could you please reach out to our customer service manager Jennifer at (618) 656-1514. Again thank you for leaving your feedback and we apologize for your frustration.

More reviews (2)