R C Appliance LLC
Barron, Reno, NV

R C Appliance LLC Reviews

2.4 stars based on 11 reviews

Featured Comments:

• S

  Sue Egloff

  1.0

  RC Appliance was given a repair contract for our oven. Initially, they were great with communication. However, once the wrong part was ordered, then communication stopped. I left several messages, worked with my home warranty company, and RC never communicated with the home warranty company. We went 2 weeks without any update only to find out the part was no longer available and RC dropped the contract. They did not tell anyone. We are now with a different repair company and they are actually talking to us. It has been 4 weeks without an oven and hopefully it will get fixed by Monday. I would never recommend RC Appliance LLC.

• L

  LA

  1.0

  An Appointment was made through my home warranty company. Scheduling the appointment 3 working days from the date of the request based on their convenience/availability. A time window was requested by them of 9 am to 1 pm. I took 4 hours off work sitting at home waiting for a repairman who never arrived. No courtesy call to inform me he would not be coming in the time window they had requested. I finally had to go back to work at 1 pm. The repairman ( and RC Appliance) texted/called me at 1:24 and showed up on my doorstep (per my ring camera). I let him know via text I was no longer available and had made arrangements with another company due to their no call no show. No apology, no notice. Very poor customer service and follow up. I cannot imagine making a client wait 4 hours - showing up after my appointment window and not even extending a courtesy apology.

• E

  Evan Nelson

  1.0

  Terribly incompetent and uncommunicative company. We had to use RC Appliance through our home warranty company to fix our microwave and from the very onset they botched every aspect of the job. The first time the technician came out he looked at the microwave, shrugged and said he couldn't do anything without ordering replacement parts -a great use of our time. Apparently RC ordered the necessary parts, but when it came time to schedule the installation the parts couldn't be found and had to be reordered. Once the parts were in we scheduled the technician to come out, but he failed to notify us that he was on his way to our home and as a result we missed the visit and had to reschedule.A week later when the technician came out to install the parts, the part was right but the color was wrong! Again, the correct part was reordered and now we're waiting to schedule the technician to come out (again). Throughout this entire process the communication has been entirely one sided. Not once did RC reach out to me with new or additional information. Every single event had to be initiated by me calling them, not the other way around. Had I not been on top of this, I don't believe this job would have moved forward at all, although RC's incompetence has prevented much progress at all. I tried having the home warranty company reassign this work order to a better company, but because of RC's lack of communication with the home warranty company, they cannot reassign without additional information. In the future I would definitely NOT recommend RC Appliance for any work.

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