Professional Contracting Builders, LLC
NM-314, Belen, NM

Professional Contracting Builders, LLC Reviews

4.5 stars based on 42 reviews

Featured Comments:

• J

  Julie Rose

  5.0

  From start to finish, we had a complete bath remodel with this company. Our old house had old plumbing in our bathroom which needed to be replaced. We used professional contracting for the plumbing job, then decided to wait a little to save more money for the actual bath remodel. Once we were ready to pay for the final project, we naively thought "all contractors are the same, it doesn't matter which one we use". My husband decided to go with a DIFFERENT contractor (Bath Planet). Long story short, we ended up paying Bath Planet about 3,500 just to get out of a contract with them (zero work on their part). That is beside the point! After that we moved on, put our nose to the grindstone, and saved more. Then we finally did what we should have done in the first place-stuck with the same reputable, honest company that did our plumbing work in the past for the rest of the remodel. Prices were very reasonable on the estimate. They were very responsive to any questions we might have, and also gave us reasonable timelines on when things could be completed. As far as the quality of work, we went from a gutted bare bones bathroom, to a functional and aesthetic bathroom of our choosing. I will add pictures, because the work speaks for itself! A+

• K

  Kristy Watt

  5.0

  During the pandemic, I have encountered too many price-gouging hacks, but not PCB, LLC. All things considered, the pricing was decent, so took a chance; without disappointment. The need was plumbing in a remodel project: two bathrooms, open to studs (easy access), needing shower lines moved, relocating drains, installing one cove tub, and all the little bits associated. My contractor said they were in and out in a timely manner, cleaned up perfectly, and were very easy to work with from start to finish. I will hire them again when I do Phase II of my reno work, without hesitation!

• C

  Cyrus Mody

  1.0

  On January 21st 2022 we signed a contract with ‘Professional Contracting Builders LLC’ to perform a variety of remodeling jobs including relocating the existing ‘Attic Opening’ from the living room into the hallway. On 02/15/2021 Workers arrived and irresponsibly cut a hole 22 inches x 14 inches in the hallway without first looking or accessing the situation inside the attic. The access was too small for a normal adult to pass through and once opened, there was a large HVAC vent running right across the opening preventing access. The opening was non-functional. We called and spoke to Phillipe (the owner) on the phone, he informed us that a larger attic access in the hallway was not possible due to the direction of our roof trusses and HVAC pipes. He agreed to close the inaccessible attic access in the hallway and cut a new access in a new location (we suggested the laundry room). ‘The Company’ sent a different set of workers for this job. The new workers went into our attic, spent 10 minutes looking around, investigated and informed us that the roofline of our house, the direction of our trusses and the large HVAC unit in the attic prevents us from relocating the attic opening anywhere else other than where it currently exists. We accepted the professional opinion of the workers. As we had already paid ‘The Company’ $825 for the attic relocation – we requested a refund. ‘The Company’ refused to refund our $825 but sent an email dated 2/17/2021 informing us: “We are willing to waive any additional charges and your final payment to end this relationship amicably.” We requested a full refund as ‘The Company’ did not perform the work according to the contract and by their own workers (2nd crew) assessment it is impossible to relocate the attic access to a new location. They have refused to respond. We filed a complaint with BBB in the beginning of March 2022 and there has been no response for the past 4 weeks. This company is rude, unprofessional and will be ready to pick up payments in advance. DO NOT USE THIS COMPANY. If you are already in contract with them triple check the quality of their work before paying them. Last comment: This is not the only complaint we have with this company. There are other fights we had on the other 'bad' work they performed.

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  Response from the owner

  Sorry for your experience but as you can see from previous reviews, we love our customers and do everything to satisfy, however we draw the line when a customer is trying to take advantage of our company and employees through blackmail. There is always more to the story. We wish you the best of luck.

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