Pristine Plumbing Inc
Technology, Irvine, CA

Pristine Plumbing Inc Reviews

4.9 stars based on 1299 reviews

Featured Comments:

• I

  I E

  5.0

  We called several plumbing companies when we noticed water pooling underneath our water heater. Pristine Plumbing was the first to send someone over to do an inspection at no cost. Cameron White was the technician. Unlike others who immediately tried to sell us a new water heater, Cameron took the time to assess the situation first, and after careful and thorough inspection determined that the water heater was actually fine. Turns out we had a pipe leak. Cameron did an outstanding job to resolve the issue. From start to finish, his attention to detail, dedication, and excellent customer service skills were apparent. He understood how an unexpected issue like this would be stressful for homeowners. He went over options, walked us through each step of the process, and patiently addressed all of our questions. Any potential issues or scheduling delays were communicated appropriately. The ability to tap into the knowledge and strength of a team was also an asset, so shout out to Dwain and Andy for the assist. We decided to go ahead and get a new water heater as well, given that it was toward end of service life. As in most cases, doing a great job and having great customer service gets rewarded with more business. We were impressed with Cameron’s professionalism, hard work, respect for our property, and overall great demeanor and customer-oriented approach.

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  Response from the owner

  Thank you so much for the detailed, great review. We are so happy we could help you out!

• A

  Albert Buffet

  5.0

  After experiencing a considerable leak in my water heater in the early morning hours, I called PP right away and they were able to send a technician within an hour! The tech used great professional judgment and was able to explain the problems the heater tank was having. Besides replacing the tank, they demolished all spoils/water logged wood and dry board. Replaced old corroded copper lines, valves, gas line. They built a custom stainless steel pedestal to fit in the location and added a great water pan with overflow pipe. All work was completed in less than a full day. Everything looks great, and works as normal. Good warranty on products and services. Awesome job at a competitive price!

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  Response from the owner

  Thank you for the detailed review, Albert, it's greatly appreciated! Give us a call if there's anything you need in the future.

• W

  William Welter

  5.0

  Pristine Plumbing Inc. did an outstanding job fixing a stuck plunger in my sink. Jim Foley, my lead technician, was equally terrific with his kind demeanour, professional expertise, and forthright honesty. Before proceeding with his work, he explained the problem and estimated a reasonable cost; later, he should me the broken parts to assure me of the work to be complete. His assistant was excellent as well; he too was well groomed, friendly, and professional. I highly recommend Pristine Plumbers.

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  Response from the owner

  Thank you, William! We are always happy to help. Give us a call if there's anything we can do for you in the future.

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