Prestigious Pools | Amarillo Pool Service & Maintenance
Osage, Amarillo, TX

Prestigious Pools | Amarillo Pool Service & Maintenance Reviews

4.4 stars based on 21 reviews

Featured Comments:

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  Tjuana Schaffer

  5.0

  The guys that come to clean our pool each week are the greatest! They are always so nice and happy to help with any questions i have. They are very professional and we save so much money by having Prestige clean our pool every week! We can actually relax and have fun in our pool instead of cleaning it each week! I am so appreciative of these guys!

• R

  Rachel Holloway

  5.0

  I've used several pool businesses for repair and maintaining our pool the past few years and had multiple issues. I can't even begin to tell you the amount of money that was wasted with these other companies, trying to fix our issues. Our issues have been resolved quickly and professionally since Prestigous Pools came into the picture! They are always quick to respond, show up when they say they will, and repair things quickly and efficiently. They really know their stuff!!! I use their regular cleaning services and it is such a relief to not have to worry about chemicals and cleaning. 🎉 I love getting their pool reports and knowing exactly what's happening in my pool. I can't recommend them enough!!!

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  Response from the owner

  Thank you so much Rachel! We enjoy kind customers like you.

• J

  Julie McGimpsey

  1.0

  They drained our pool, pressure washed it with a chemical. Tiles fell off. They took our Tiles to see if they could find some extra matching ones. They never returned the ones that they have. Whatever they used to wash the granite caused bacteria and alge on the base. We have had this pool for over 8 years and NEVER had black alge in the pool. We have scrubbed vigorously and still have some left. I have called 2 times, regarding service and pool cleaning. Never have they followed up. They seemed professional in the beginning, but I would not recommend them ever to anyone.

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  Response from the owner

  Julie, we are sorry to hear you were not satisfied with our services. We were originally called to open the pool on May 5th, 2021. When we arrived, the pool was green and full of dirt. Our technicians pumped the water out of the pool and cleaned with a pressure washer to remove the green water and dirt from inside. We were asked to clean the title, and saw some tiles were missing already. From here we disclosed we would not be responsible for further tiles that could fall off during the cleaning process. As we began to clean, more tiles started to fall due to improper installation. These tiles were left with the customer, and we were informed they would try to locate tiles that would match the existing ones. We did not use any chemicals for cleaning the pool or tile. Black algae was not created by us as it usually finds its way into a pool on the body or bathing suit of someone who has recently been swimming in a natural body of water, such as a lake or the ocean. Dogs can also carry the algae into the pool on their paws. A proper functioning pool filter will remove it, but if the filter hasn’t been maintained, the algae can quickly grow into a problem. Please call Branden at our office at 806-322-3155 so we can better address this situation.

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